SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

• Grows loyalty and trust with customers
• Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
• Oversees the customer service, sales and general workings of the stores within their territory.
• Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
• Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
• Develops market analysis and action plans for commercial accounts
• Develops, maintains, and revises key customer plans
• Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
• Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
• Ensures all company policies, and loss prevention procedures are followed
• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
• Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
• Follows proper accident procedures
• Provides feedback regarding AutoZoner performance
• Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
• Ensure all stocking programs are stocked each week per policy
• Ability to work all the hours (of operation) that we are open for business
• Performs other related duties as required

REQUIREMENTS:

• Minimum three years of related experience in outside sales (automotive industry a plus) .
• Direct or indirect experience managing and leading people.
• Relentless pursuit of new profitable business and penetration of current accounts
  
• Ability to create and execute customer development plans.
• Ability to analyze sales reports and take appropriate action.
• Understanding of P&L statement and gross profit.
• Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
• Excellent customer service skills
• Minimum 50% travel w/ some overnight.