Temporary Customer Service Advisor (2021) 37.5 hours - Remote working
Job description
No two days are ever the same. Once fully trained (don’t worry, we hold your hand all the way), you could be chatting to our customers on the phone, via live chat or email about anything from the best product to buy to suit their needs, chasing a customer delivery, helping to resolve a problem if a damaged parcel is received; to dealing with a payment query or a lost parcel. To say the day goes quickly would be an understatement!
We take pride when we really get it right and we love to make a difference to our customer’s day.
A day in the life
- In the morning you could be talking to our UK, Irish or international customers via inbound calls.
- In the afternoon you could be responding to all forms of social media contact.
- Maybe you could spend your day chatting to many customers via Live Chat. How many chats you can answer is up to you.
- Our lovely store teams often need help and call our CS team.
- Sometimes we must process returned goods for exchange or refund.
- If we have time you might find yourself assisting our CS Manager or Team Leader with specific customer service projects.
Passion, enthusiasm, energy and adaptability are some of the most important things we look for in all of our CS team. It’s so important that you have a desire to support, empathise and understand the unique circumstances many of our customers can be in when pregnant or just after having a baby. You must have a natural nurturing attitude
Being able to’ really’ listen to our customers’ needs and have the ability to communicate in the most effective way to reach the best resolution is key to our success – so you must be a compassionate listener.
We want you to be excited, knowing that we will train and support you to feel empowered to be brilliant. You will have the satisfaction of amazing customer feedback, because the service you’ve delivered is why that customer will keep on coming back.
Just to give you a taste of our culture, we’ll be looking for you to:
The Team
Remote Working:
Your team are available at the click of a button; however, you must also be comfortable working in an environment where you are required to work on your own and have the ability to manage your workload with minimal direction and guidance.
The benefits.:
- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off!
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Being mindful – Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities – volunteer days
- We love our products! Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
What makes us so successful? Well… it’s our passion for our people, our customers and our commitment to running an ethical and sustainable company. Every employee is important, so taking care of each other and being a kind person is central to our ethos. Add this to our fantastic designs, innovative products, our attention to detail and never-ending pursuit of high standards means we have built a company that makes each of us proud.
The most valuable thing we can do in this world is to create ethical employment in an environment which encourages diversity and individuality: to work in a sustainable way that protects our planet and respects our people. That’s JoJo.
This is an ongoing temporary contract, to be reviewed on or around February 2023
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