Job description

• Industry experience (Electronics or Manufacturing or Hitech) and should have worked in Planning function (Preferably in Service parts planning)
• Excellent understanding of Service parts Planning–Demand Planning, Statistical & Casual Forecasting, Inventory Optimization Supply Planning, Reporting)
• Must have worked on investigation and resolution of production incidents, change requests, setup requests of Service Parts management application from PTC Servigistics.
• Ability to analyze and resolve issues related to data synchronization across multiple applications in Service parts management ecosystem (PTC Servigistics, Oracle C3 ERP)
• Knowledge of SQL queries, Base tables, Interface tables & Reports (Preferably Intellicus reports)
• Capable of working closely with global teams and willingness to work in different time zones
• This position is responsible for providing application support for various applications involved in service parts Management
• Troubleshoot and resolve production incidents and Setup requests in accordance with agreed-upon SLAs.
• Provide off-hours support of critical non-Production components and systems
• Participate in software release related UATs
• Monitor incident backlog and take action to keep the backlog within specified limits
• Provide support during weekend & holidays for business-critical incidents
• Create knowledge documents
• Gain an understanding of the functionalities of applications supported
• Communicate the support case status to the parties involved on a regular basis
• Work closely with the Level-3 support teams to troubleshoot complex Production issues find the root cause
• Assess the business impact of production incidents, prioritize/escalate issues, and follow escalation procedures for complex production issues.
• Communicate and build relationships with business users and technology groups effectively.

Additional Skill:

• Wider knowledge of supply chain and interlinking of with other functions
• Excellent written and verbal communication skill

Hands-on experience in testing Service Parts Management applications

Generic Skills:

• Self-starter and motivated,
• Willingness to learn and upskill across technologies
• Excellent analytical & problem-solving skills
• Good business acumen
• Ability to prioritize

Good team player

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Remote

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