Job description
Service Desk Specialist
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to applications and onboarding new employees. As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive.
Are you customer service oriented? Like to make someone’s day better by helping them solve issues? Want to be on a team that works together? We invite you to apply today for our Service Desk Specialist role today and #MakeItYourChoice.
Your Responsibilities
- Answer calls from employees needing help with various issues such as:
- Password reset
- Account Lockout
- Application Access
- Work tickets to fulfill requests such as:
- New employee onboarding
- Terminations
- Application Access
- Create and update documentation for the Service Desk
Your Experience, Skills & Competencies
- Superior customer service skills
- Experience with Active Directory and/or LDAP
- Demonstrated experience with troubleshooting hardware and applications
- Experience troubleshooting VPN issues
- Proficient in Microsoft Outlook, Excel, PowerPoint and Word
- Demonstrates key competencies to include Effective Communication, Ensures Accountability and Customer Focus
Your Team
This is an individual contributor role that will report to the Senior Manager, Data Center Operation. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Service Desk Specialist I, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona, St Louis Park, Minnesota or Rockville, Maryland.
Right now, our Service Desk associates in Scottsdale, AZ are working in the office 5 days a week. The Service Desk has two shifts right currently: 1) 5am – 1:30pm and 2) 8:30am – 5pm. You may be required to work either shift based on the needs of the company.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test when working in the office.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points.
Click here
to review our detailed third quarter 2022 results.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
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