Job description

Salary: $17-$25/hour

THIS IS AN ONSITE POSITION LOCATED IN PHILOMATH, OR

Role Specifics

The Technical Service Representative, or TSR, is the front-line of Alyrica to our customers, providing service information and resolving any emerging problems that our customers may be experiencing accurately and efficiently. A great TSR is a person who is patient, empathetic, and able to verbally communicate effectively as well as being a great problem solver. A TSR must be calm under pressure, have excellent written communication skills, enjoy talking to people and be a good listener. TSRs are able to see the customer’s point of view and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Core Role Responsibilities

• Managing incoming calls and customer service inquiries

• Make outbound calls to potential customers as they inquire about our service

• Performs basic network troubleshooting with customers to help resolve problems they may be experiencing

• Maintaining documentation of all calls and troubleshooting performed

• Be able to handle multiple interruptions and modifications to schedule

• Must be reachable and able to respond to network emergencies at all times when on call

• Perform other duties as requested by the Customer Service Manage

• Understands basic RF/Fiber and Networking

• Go the extra mile in helping our customers

Requirements

• Experience: Customer Service, 1 year (Preferred)

• Technical Support: 1 year (Preferred)

• Education: High school or equivalent (Required)

• License: Driver's (Required)

• Typing speed of 35 wpm minimum (Required)

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Philomath, OR 97370: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What time of day is best for you to schedule a video interview?

Experience:

• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Work Location: In person

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