About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

Annual Pay a minimum of $60,000.00 to a maximum of $70,000.00

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:
The position’s purpose is to “quarterback” the customer fulfillment process from the custom order all the way through to billing (even where other roles are playing important parts in the process). In doing so, this position fulfills customer needs, and delivers amazing service, in the least complex and most cost efficient way for ESS.

Primary Duties/responsibilities:

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service. Communication is not just part of customer service; it is the most important part of customer service.
• Create new Waste Information Profiles (WIPs) and select appropriate approvals codes.
  • When needed, consult with Technical & Regulatory Specialist (TRS) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Take customer orders for service requests. Manage the creation of Jobs and Tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets. (This will help reduce ticket errors after the job).
• If the customer request has new waste streams that do not fall under an existing pricing category:
  • for "lower value" accounts, quote the customer the branch standard rate,
  • for "higher value" or "strategic accounts" coordinate with the Account Manager to quote the customer. Once a new rate has been agreed upon by the customer, work with the Contract Control Manager to update the account pricebook.
• After the detailed Job/Ticket has been created, coordinate the pickup requests with scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
• Review and manage all ticket errors after Holding Tank conversion (HT conversion will be managed by Operations). Any ticket errors caused due to pricebook setup (e.g., price does not exist, etc.), work with the Contract Control Manager to correct and update.
• Work with Billing Coordinator on invoicing for customer jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Education / Experience / Background:

• Demonstrable experience in customer service/ fulfillment
• Experience of waste management and disposal

Knowledge / Skills / Abilities:

• Fantastic customer relationship/ management skills
• Focus on meeting customers needs, but offering best solution for ESS (least complex, most efficient/profitable)
• Sufficient technical knowledge of waste management and disposal
• Ownership mentality
• High attention to detail
• Very organized and efficient
• Able to work collaboratively across different functions and to secure help from colleagues

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.