Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

MISSION

Finalsite’s mission is to help schools prepare students to be successful and make the world a better place.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The IT Systems Engineer will be responsible for full lifecycle implementation and support of enterprise IT systems. The ideal candidate will come from a background in systems engineering and have extensive experience with both UNIX and Windows and maintaining those systems at enterprise scale while being well versed in physical asset management of items such as laptops and mobile devices.

LOCATION

100% Remote - Anywhere within the US.

RESPONSIBILITIES

• Research, plan, and implement full lifecycle solutions around enterprise IT systems not limited to but including:
  • Endpoint and MDM for physical devices
  • EDR/MDR
  • Firewall/networking configuration
  • Configuration management
  • Identity and Access Management
  • Disaster Recovery/Backup strategy around critical systems
• Provide operational support to other groups within the organization such as PeopleOps, Security, and Engineering not limited to but including the following:
  • Onboarding/Offboarding
  • Patch management
  • Troubleshooting internal systems such as VPN
  • Access Control
  • Asset management
• Be able to articulate IT goals and strategy in both technical and non-technical terms to the key stakeholders as needed.
• Collaborate with engineering, security, and SRE teams to develop comprehensive IT strategies, frameworks, and documentation at an enterprise scale.
• Handle escalations from IT support analysts as needed.
• Maintain Active Directory or Group Policy or Azure AD Configurations and policies, developing company wide standards
• Installing, configuring, testing and maintaining operating systems, application software, and system management tools
• Create and maintain departmental documentation and create KB’s as necessary, system interdependencies and end-user documentation

QUALIFICATIONS AND SKILLS

• Intimate knowledge of enterprise IT systems such as:
  • Active Directory / GPO / Domain Controller Configuration
  • IDP Systems such as Okta
  • ServiceNow
  • Google Workspaces
  • Office365
• Knowledge of configuration management tools such as Chef/Puppet/Ansible
• Have the enterprise level skills and awareness to understand proper change control, proper documentation and communication
• Extensive experience with physical networking and wifi hardware such as access points, camera systems, and hardware firewalls such as those from Sophos or Palo Alto.
• Extensive endpoint management experience with systems such as Intune / Jamf.
• Extensive automation/scripting language experience with PowerShell, Bash, Python, Ruby, etc.
• Experience working in the public cloud (AWS, GCP, Azure).

Link to All Staff Competencies and Mental and Physical Requirements

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States only. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.