Job description

Job Summary

KW Corporation is looking for an IT Systems Administrator to help support our IT Managed Service division. You must be detail-orientated, have a strong drive to educate yourself on challenges that arise and an excellent communicator when customer-facing. Our division not only supports 35+ employees and several internal servers/ solutions, but also provides Managed IT support for 100’s of businesses supporting their employees and technology infrastructures. The list of Managed IT Services is extensive, so multi-tasking, a strong desire to expand any existing skillset, and the ability to switch gears quickly are all essential traits. We strive to exceed our clients’ expectations by focusing on 4 key factors: Communication, Security, Network/System Monitoring, and Disaster Recovery. While this position is listed as a systems admin, it's important to note that onsite tech support is a major part of this role. When issues arise or when onboarding a new customer, this position will be dispatched (mostly throughout Livingston County) to site to work directly with a customer on an issue. Outside of onsite visits, it would be ideal to have this candidate in the office the majority of the week to begin. Remote potential does exist, but the experience of being in the office around the people who can help will be invaluable to begin. We are a flexible company and strongly support work-life balance, but a willingness to be present, both onsite and in the office are both major in the success and development of this role. This is a GREAT place to expand your skillset, not do the same thing every day, continue to learn the latest technology and grow alongside a company full of hardworking, dedicated and brilliant IT professionals.

Job Duties

· Provide daily support for clients.

o Support clients both onsite and remotely.

o Communication with clients in person, phone, and email.

o Create and complete support tickets in a timely manner based on priority.

o Work with clients’ third-party vendors supporting the software solutions they utilize.

· Deploy, monitor, and support several managed service solutions.

o Cloud hosted VoIP phone solutions.

o Remote monitoring and management of workstations, servers and networking devices and create policies that fit the clients’ needs.

o Endpoint detection and response software.

o Management and daily monitoring of client backups.

· Design and deploy networking devices, servers, and workstations to meet clients’ needs.

o Install, upgrade, repair computer hardware and software.

· Design and secure Active Directory, Group Policy, and other security solutions.

· Strong documentation of support calls and standard operating procedures.

Technologies Utilized

Server 2012 – 2019

Windows 10

Hyper-V / VMware ESXI

Linux Distributions – Ubuntu/CentOS

Office 365

Autotask

Datto RMM

Sentinel One

Proofpoint

IronScales

cPanel Webhosting and Email Platform

PBXware / 3CX / FreePBX

Faxback

Cisco, Barracuda, pfSense Firewalls

Cisco Netgear, Ubiquiti Switches

Cisco, Ubiquiti Access Points

Active Directory

Requirements and Qualifications

· (preferred) Associates degree in information technology.

· 4+ years’ experience in IT.

· Ability to work under pressure and handle multiple issues simultaneously.

· Networking (LAN/WAN)

o TCP/IP, WiFI,VPN, VLAN’s, Routers, Switches cabling, Security.

o Implement new network hardware, ability to understand and configure firewalls.

o Ability to use Wireshark to understand and find network issues.

o Knowledge with Cisco, Barracuda, Netgear appliances.

· System administration

o Windows operating Systems

§ Server operating systems (server 2012+)

· Active Directory, DNS, DHCP, Hyper-V, Security, PowerShell, etc.

o Linux operating systems

§ Install and maintain Linux operating systems, security patches, system backups etc.

o SQL and other database solutions

o Familiarity with Storage Area Networks (SANS)

o Familiarity with web-based technologies such as SSL Certificate configurations, cPanel web hosting solutions

o Install new/ rebuild existing servers and configure hardware peripherals, services, settings, directories, storage, etc. in accordance with standard and project operational requirements.

o Maintain security of systems.

· Ability to lift 50lbs.

· On-call availability for after-hours issues

· Effective and detailed verbal as well as written communication skills.

· Valid Driver’s License with the ability to travel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Information Technology: 4 years (Preferred)
• LAN/WAN: 1 year (Preferred)

Work Location: In person

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