Ready to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Union!

Essential Functions & Responsibilities

• Provides technical assistance on the core data processing system including communicating issues, fixes, or updated procedures to staff.
• Monitors and works the ticketing system with our third-party vendor and makes system updates/modifications for the Credit Union's core data processing systems.
• Has a thorough understanding of all processes related to the core including but not limited to; ACH, Share Drafts, reporting functionality, and core modules for opening accounts, applying for loans, or collecting on accounts.
• Researches, modifies, tests, and trains on system enhancements, additions or replacements.
• Participates in all projects related to the core including those in relation to third party vendors.
• Recommends policies and procedures regarding system utilization.
• Performs other related duties as assigned.

Performance Measurements

• Maintains a solid understanding of PC's and the core data processing system.
• Monitors and makes the required updates and modifications to keep the Credit Union's core system current.
• Obtains good technical troubleshooting skills and a moderate ability to grasp the more technical aspects of networks and systems.
• Provides accurate and prompt support to coworkers in a respectful manner.
• Maintains a professional, courteous, and friendly atmosphere to all users.
• Solves problems utilizing critical thinking skills including, collecting data, asking questions, and analyzing possible solutions.
• Keeps management informed of key operation issues affecting the department.
• Assists and completes projects in a timely manner.
• Communicates issues or enhancements to staff in a detailed and timely manner.
• Trains staff on procedures and products in an effective and timely manner.

Minimum Requirements

• One year to three years of similar or related experience.
• An Associates degree or core software experience, ie Symitar.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Knowledge of Microsoft Office products and other data communication.
• Must be able to work and travel independently and use general office equipment.
• Must have good communication skills.
• Must meet requirements set forth in the telecommuting program policy.

Preferred Qualifications

• Experience with MeridianLink or other similar platforms desired.

EEO Statement

Bayer HFCU is an equal opportunity employer. We are committed to our policy of providing equal employment opportunity in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination on the basis of race, color, creed, national origin, sex, age, disability, sexual orientation or genetic information.