Job description
Career Area:
FinanceJob Description:
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
JOB SUMMARY:
- Supervise and manage staff, monitor workflow, volume, quality and operations of Customer Receivables staff that is primarily responsible for contract terminations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- May provide management, direction, and leadership to the Customer Receivable Unit. This Unit responds to customer account buyouts via direct call and Internet e-mail. Manages contract terminations, processing of paid in full documents, UCC terminations, invoicing and billing.
- Makes recommendations for improvement to the Unit’s existing processes, policies, procedures, standards, and measures.
- May manage the Unit’s process measurement and assures systems have been developed and that the Unit’s processes are efficient, effective and customer friendly.
- Assures that benchmarking is initiated and completed for the Unit’s processes and that data ascertained is utilized in making process improvements and establishing acceptable internal standards.
- Assists with the development of process measurement systems. Analyzes data received from measurement systems to recommend improvements and modify internal standards. Ensures benchmarking is complete for unit processes and ensures processes are efficient, effective and customer friendly
- Ensures that existing technology is functioning properly and that proposed changes are clearly documented and followed up on.
- Trains staff to calculate and process contract terminations, process paid in full documents, complete UCC terminations, improve customer service skills and reconciliation issues or trains staff to calculate buyouts, improve customer service skills and handle account resolution and reconciliation issues.
- Helps develops staff for future promotional opportunities.
- Evaluates processes and systems supporting business processes. Work may involve, but is not limited to, developing documentation and training manuals, providing staff training and working with Corporate Support Departments to develop and provide training.
- Participates in accomplishment of continuous improvement objectives for the customer receivable unit. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
- Understands the Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies.
JOB REQUIREMENTS:
- Demonstrated knowledge of and demonstrated ability to apply math computation skills, statistical analysis and other mathematical concepts
- Demonstrated knowledge of and the demonstrated ability to apply negotiation skills and techniques.
- Proven ability to establish and maintain all customer relationships
- Working knowledge of finance/leasing products, policies and procedures
- Demonstrated ability to develop and motivate personnel to achieve objectives
- Demonstrated knowledge of and demonstrated ability to perform credit analyses
- Working knowledge of and ability to apply human relations skills
- Working knowledge of general ledger system accounting and accounting distribution
- Demonstrated knowledge of pricing/amortization techniques and subsidy and overrate concepts
- Demonstrated knowledge of UCC filing requirements and regulations.
- Demonstrated knowledge of and demonstrated ability to use related software packages
EDUCATION/EXPERIENCE:
- A 4-year college or university degree and a minimum of 4 years exempt experience in credit, collections, cash applications, customer services, sales, marketing, documentation, financial statement analysis and/or accounting is recommended.
- Equivalent experience may be substituted for education.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .
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