Job Summary

This position is responsible for investigating, planning, and implementing improvements in and/or additions to current products and manufacturing processes that directly affects safety, quality, and productivity with the end result of producing a better quality product more efficiently. Ensure compliance to Terumo’s quality policy, respond to customer complaints, perform audits, develop test methods, and/or write procedures for material characterization.

Job Details/Responsibilities

1. Proactively investigates, identifies, and implements best-in-class Quality Engineering practices.
2. Provide focused quality engineering support and assume responsibility for timely and effective coordination and/or execution of assigned development project activities.
3. Establish effective corrective action plans. Lead in implementation of quality assurance plans, process controls, and CAPA systems designed to meet or exceed internal and external requirements.
4. Acts as an effective leader or team member in supporting quality disciplines, decisions, and practices.
5. Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
6. Review and approve product and process qualification and validation and other change control related documentation.
7. Develop product/process assurance plans, which include all required elements. Identify and implement effective process control systems to support the development, qualification, and on-going manufacturing of products to meet or exceed internal and external requirements
8. Generate internal quality documentation such as quality plans, standard operating procedures and inspection procedures.
9. Participate in Product Review Boards. Identify non-conformance trends and develop technical investigation plans. Investigates and analyze customer/internal complaints.
10. Performs analytical measurements and experiments to qualify or resolve product and process issues.
11. Will be responsible for developing and implementing strategic quality plans, master validation plans, validation protocols, inspection plans and quality/regulatory compliance operating procedures to meet FDA (Food and Drug Administration) and ISO (International Organization of Standardization) requirements.
12. Track quality trends and initiate action items to resolve issues. Manage assigned corrective actions.
13. Monitor field quality and analyze field returns to determine root cause.
14. Provide training and support for quality system processes and quality engineering practices.

Internal contacts: All departments, including manufacturing, engineering, marketing/sales.

External contacts: Customers and vendor contacts regarding purchases and services.

Knowledge, Skills and Abilities (KSA)

• Communication skills both verbal and written.
• Organizational skills as well as time management skills essential for project work.
• Prefer certification as a CQA, CQE, or CQM, and member of the ASQ.
• Excellent computer skills
• Strong writing, mathematics and statistics skills

Qualifications/ Background Experiences

• Requires a minimum of a 4 year degree in engineering, life sciences, or similar.
• Requires six to ten years increasing responsibility and experience in a medical device quality assurance environment.
• Prefer one to two years of auditor experience