Specialist, Managed and Advised Account Operations (MAAO)
Job description
Your Opportunity
Charles Schwab has been a leader in financial services for over four decades, working to make investing more affordable, accessible, and understandable to all. Driven by our purpose to champion every client’s goals with passion and integrity, we’re committed to providing an environment that respects and appreciates the diversity of our employees, our clients, and the communities we serve. Our goal, as seen through clients' eyes, is that Schwab continuously improves on being a premier financial service provider through best-in-class service, technology, products, people and advice.
The Managed and Advised Account Operations (MAAO) team performs a variety of functions and services for both Advisor Services and Investor Services clients enrolled in Schwab’s Managed Account products and the Schwab Private Client offer.
Within MAAO, the Managed Accounts Billing and Support Team plays an integral role in providing support to Schwab internal partners with Advised Billing questions or escalations. Our internal partners include the Branch network, Schwab Private Client Investment Advisory, Portfolio Solutions Group, Relationship Support, Offer Management and more.
Some of the functions of this team include advised fee adjustments, fee calculations, SPC enrollments, and the monthly payout of management fees to our third party and affiliate money managers. In addition to processing daily validation reports, the team also responds to escalations, service issues and operational questions received via email, phone and comtrack. The team is comprised of members located in both Phoenix and Orlando.
We realize that hard work deserves reward, and we offer an extensive employee recognition program in addition to advancement and growth opportunities.
What you are good at
In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times or high volume spikes. Ideal candidate will need to be comfortable with internal client interaction as they receive and make inbound/outbound calls and network to research and resolve operational issues. To be effective in this role, the ideal candidate will demonstrate the ability to:
Compare output from multiple sources, identify and research discrepancies in information and take appropriate action to resolve.- Work independently to accomplish tasks as well as interact and communicate within a team environment, including cross-site partners, to resolve issues.
- Understand general trading functions and the different security types.
- Handle complex and high risk issues.
- Meet time critical deadlines in a fast-paced environment.
- Assist in the development of additional controls and identification of preventative measures.
- Maintain flexibility in schedule to support cyclical volume increases and hotline coverage.
What you have
Excellent analytical skills; superior attention to detail; strong sense of risk awareness- Strong organizational and follow-up skills along with the ability to prioritize and coordinate multiple complex processes/projects.
- Brokerage, banking, back office or operational experience, coupled with customer service skills and experience.
- Accounting and reconciliation experience (3-5 years preferred).
- Solid working knowledge of Microsoft Excel as well as Schwab specific applications.
- Working knowledge of the Schwab Private Client and Managed Account business at Schwab and the Schwab systems is a plus.
- Effective problem resolution and relationship management skills and a strong sense of teamwork.
- Excellent verbal and written communication skills.
- A valid and active FINRA Series 7 license preferred.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.