Job description

Position Purpose:

The Analyst administers the vegetation management planning software program (Work Studio). In this role, he/she will provide field crews support, assess their work assignments, and report to management on progress and financials for tree contractors supporting right- of way-maintenance. The ideal candidate is an excellent communicator, problem solver and enjoys teaching others. This position supports multiple internal and external customers, including various business partners, their administrative personnel and field users, to ensure crew productivity, cost control and a positive customer experience.

Responsibilities:

Provides first level support to internal and external customers for Work Studio Software Suite and associated programs relating to work unit identification, data input, and invoice reconciliation for vegetation management activities.

Track defects within production processes and performs root cause analysis for functional issues to develop checklist for recurring problems.

Works to solve organizational problems by analyzing processes, workflows and planning activities to identify opportunities for automation or improvement.

Inputs, tracks, and monitors vegetation-related relay and sustained circuit outages into Work Studio and provides metrics to the Reliability and Performance Standards Team monthly.

Act as a liaison to provide timely deliverables, requested upgrades, user licensing allocation, troubleshooting issues, and software implementation to ensure system functionality and continuity

Maintains user rosters and updated permissions to ensure IT security and integrity.

Provides training assistance and planning guidance to Work Studio desktop, tablet, and thin client users in both office and field environments

Maintains metrics, analyzes statistical data, and makes recommendations for budget corrections based on trend analysis

All other duties and projects as assigned.

Recommended Education/Experience:

A minimum of 5 years’ experience administering a multi-user work management software program with an emphasis on bettering the end user experience. Knowledge of GIS (Geographic Information Systems), programming and cartography including analyzing spatial data through mapping software and other data sets. Knowledge of utility forestry, logging or agricultural maintenance a bonus.

Knowledge of database language such as SQL

Proven work experience as a software Analyst or similar role

Experience in maintaining a production related software for large number of users

Excellent communication skills, both written and verbal

Strong computer skills and knowledge of QA databases and applications

Strong analytical and problem-solving skills

GIS and Database entry skills a bonus helpful

Computer skills: Excel, Word, PowerPoint, GIS

Preferred Experience / Education:

· Degree in computer science, geography, surveying, engineering, or related field. (Not required)

Job Types: Full-time, Contract

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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