Family Services Specialist I/II

This position is located in McAlester, Oklahoma.

This is a hybrid position where the incumbent will be required to come into the office for prescheduled meetings and training.

Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.

Annual Salary:

• Level I H14A: $35,059.00/Annually + Full State Benefits
• Level II H14B: $37,687.39/Annually + Full State Benefits

DHS offers free child care for all employees. This benefit will be in effect until September 30, 2023. For more information contact daycare@okdhs.org or visit the program website at https://www.kith.care/.

Minimum Qualifications:

Family Services Specialist I

• Two years of clerical office work in a social work environment.
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Family Services Specialist II

• OR a bachelor’s degree.
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelor’s degree.

Job Responsibilities

• Review and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and review filing requirements, due dates, and similar information.
• Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications.
• Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.
• Performs tasks such as the gatekeeper assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards
• Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.
• Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
• Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
• Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
• Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
• Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.
• Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.

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If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement 23-BB133

83004256/JR15501, 83012445/JR15504

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