Job description

Sunstream is looking for an experienced Service Technician to support the success of our PNW Territory and ensure that our local customer support activities are best-in-class and represent our high-end, high-quality brand.

Service Technician Benefits:

• Comprehensive health, dental and vision insurance plans
• IRA retirement plan with company match
• Paid time off, including holidays and the week between Christmas and New Year’s

Service Technician Qualifications:

• High degree of mechanical aptitude and hands-on product troubleshooting experience
• Experience managing installation or service teams in a related industry

• History of working in a highly customer-focused environment
• Experience working with crew scheduling programs
• Experience working with a small to medium sized business environment
• Excellent verbal and written skills
• Adaptability: ability to thrive in a rapidly shifting business landscape and remain flexible and open to new ideas.

Service Technician Primary Responsibilities:

• Service technician will be an integral part of a local service team serve as a point person for local Service work and Sunstream Projects
• Primarily in Lake WA, Lake Sammamish, Black Diamond, Gig Harbor, Mason lake and lifts sold throughout the Kitsap Peninsula.
• Evaluate, diagnose and address maintenance issues pertaining to SunLifts (including SLX), FloatLifts and Sunstream Accessories
• Use Jobber Software to manage and set appointments
• Perform lift inspections and in-water work (with full crew of 2-3)
• Compile and communicate field-related product quality issues and improvement ideas to product teams

Secondary Responsibilities:

• Create and disseminate customer technical troubleshooting tools
• Provide technical product training to dealers
• Support local engineering projects when applicable
• Provide first-tier technical and commercial telephone and e-mail support when not in the field

Service Technician Responsibilities as necessary (as they apply to day-to-day):

• Service Work scope evaluation, research and problem-solving.
• Weekends & travel may be necessary in rare cases, but will be given ample notice
• Monitor customer, market, and competitor activity and provide feedback to company leadership team and other company functions

Service Technician Ideal Candidate:

The ideal candidate will enjoy working in small teams, be mechanically inclined and organized, have no problem working independently from a service schedule and will enjoy creative problem-solving & project multi-tasking in a marine, sometimes in-water working environment. A passion for quality and customer satisfaction is a must!

Mechanical and/or Marine work environment experience is preferred. Diving experience is a plus.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office
• Outdoor work
• Warehouse

Shift availability:

• Day Shift (Required)

Work Location: In person

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