Service Management Data Quality Analyst

What does a successful Service Management Data Quality Analyst do?•Performs regular data quality reviews & health checks, focusing on incomplete and potentially inaccurate data in our system of record

• Proactively communicates with data owners/SMEs to resolve potential data anomalies and to prevent future issues
• Drives Fiserv’s ability to maintain a Complete and Accurate source of record for our Enterprise environment which is essential to reducing risk, minimizing incident impact and related activities. Ex: Locations, Divisions, Clients, Support Groups.
• Partners with Data Owners, Application & Infrastructure SMEs and Leadership to ensure the system of record remains Complete, Accurate and is maintained according to published guidelines.
• Conducts data quality analysis, provides recommendations to address data quality issues, and manages the implementation of approved recommendations.
• Manage and define exception criteria, as well as tracking, reporting and workflows.
• Responsible for conducting formal and informal training sessions with business and technical end users.
• Produce/publish reports and ad-hoc data extracts as required based on user requests and stakeholder needs in support of other Fiserv business processes (ex: finance, compliance, audit) and other related activities.
• Drives & enforces compliance to established data creation and maintenance standards.
• Reviews system reports & dashboards for process health indicators and trends.
• Identifies areas of non-compliance, initiates corrective/remediation communication with the involved Leaders and SMEs.
• Escalates areas of non-compliance as needed to Technology or Divisional Leadership for resolution.

What you need to have:

• 3-5 years’ experience in a data administration, maintenance, or related role.
• 3-5 years’ of experience creating and managing ITSM tools, capturing metrics and reporting SLAs; planning, designing, implementing, or supporting ITSM processes; working within the ITIL process framework.
• Strong knowledge/familiarity with industry leading IT data quality practices.
• Experience performing continual improvement of processes and services, successfully implementing processes leveraging the ITSM framework and developing and delivering process training

What would be great to have:

• Previous ServiceNow Experience strongly desired, knowledge of underlying data structures and tables.
• Previous experience working with the IT Service Management Configuration Management/CMDB process area desired
• Demonstrated ability to assess data, relationships and related structures; conduct gap analysis, recommend improvements, develop and implement best practices, processes and methodologies.
• Knowledge of workflow process documentation and analysis.
• Detail oriented with strong organizational and analytical skills.
• Ability to identify trends or patterns in a dataset, using that analysis to proactively communicate issues or identify corrective action steps.
• Ability to work collaboratively across a matrixed organization, interacting with Technical, Development and Leadership groups/skillsets.
• Ability to gather feedback and user input regarding the current processes and mechanisms, adjusting as needed.
• Strong understanding of databases and data structures.
• Strong facilitation skills with the ability to drive issues to closure.
• Self-motivated and able to handle tasks with minimal supervision or questions.
• Strong analytical and problem-solving skills.
• Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment.

Travel required: None.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people are not thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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