Rogers Motors in Hermiston Oregon has a full-time opening for an Automotive Service Advisor at our Toyota of Hermiston dealership. We have operated this dealership for years and moved into a state of the art newly constructed dealership facility in early 2021.

Rogers Toyota of Hermiston has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver’s license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we’ve built over the last 50 years, we want to speak with you!

Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A successful candidate for the Service Advisor position will have auto dealership or automotive customer service experience, with a proven ability to direct operations. A hands-on style and a passion for doing what is right by our customers and our community is vital.

Critical responsibilities include:

• Meeting Service and client satisfaction goals
• Document customer service discussions and actions
• Set and maintain all customer service procedures and policies
• Record, organize and file customer interactions and profile/account changes
• Provide resources for quality customer service
• Implement customer service strategies to improve quality of service
• Address and resolve team and customer conflict
• Anticipate and resolve customer service issues
• Maintain a professional workspace and workflow
• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
• Work under pressure
• Ability to work in a fast pace environment
• Flexible availability
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathetic, and professional voice and manner
• Able to multitask, prioritize, and manage time efficiently
• Comfortable in both a leadership and team-player role
• Creative problem solver who thrives when presented with a challenge
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution

Job Type: Full-time