At the Summit Ford of Silverthorne, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Job Summary: This position supports general operations of our service department in a variety of tasks to help the day to day pace of the dealership. This may include but is not limited to the following responsibilities.

Responsibilities:

• Provide excellent customer service using the skills of MAGIC and phone scripts.
• Answering phone calls in a friendly and professional manner.
• Scheduling service appointments.
• Various other responsibilities to assist service advisors in providing an excellent customer experience.
• Provide customers with an easy to buy and easy to do business with experience.
• Responsible for answering and scheduling inbound phone calls.
• Responsible for screening Ford vehicles via FMC Dealer for any open recalls.
• Responsible for responding to all text, emails, and messages within a half hour it was received.
• Assist all Service Advisors in answering paged calls if they are not able to answer.
• Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.
• Perform follow ups with Service Advisors and Parts Associates
• Provide customers with accurate pricing on maintenance services and repair work.
• Screen and respond to Podium messages that are directed toward the service department.

Qualifications/Requirements:

• To perform this job successfully, this individual must be able to perform each essential duty satisfactory.
  • Valid Driver’s License
  • Team player attitude
  • Excellent follow through skills
  • Previous Customer Service experience
  • Must be able to pass a background check and drug test.
  • Be able to be on your feet for long periods of time.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.