JOB SUMMARY:

The Server is a senior-level, multi-faceted position that can perform all front of house functions. The server’s responsibilities may include taking orders, pouring beers, running food & beers to tables, cleaning & sanitizing, waiting on tables and/or checking on tables. At all times, this position will ensure all quality standards are met and guests receive the most positive and welcoming experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Specifically, the responsibilities of the position include, but are not limited to, the following activities:

• Take orders, answer questions about food and drinks, process POS transactions for customer payments, run food & beers to tables, wait tables, provide needed items, and/or check on tables throughout service
• Welcome patrons at the table. Provide them with menus if applicable and/or inform them of the QR code scanner for menu access and ordering. Say goodbye and thank you to all customers
• Complete normal and additional cleaning and sanitation as required
• Answer customer questions as needed on food items, beers, retail. Know and understand the fundamentals of our beers and the brewing process
• Look for ways to improve the guest experience. Alert a manager if there are any problems
• Be dressed properly, organized, and ready to clock in on time
• Always be positive and proactive with the guests and co-workers. Work as a team with other staff to ensure a smooth and successful working environment. Team players treat every guest as their own. Always help anyone on staff

• High School diploma or higher, must be 18 years of age or older
• Must be able to obtain Food Handlers Card within 30 days of hire
• Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
• Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
• Ability to effectively communicate verbally with managers, kitchen and dining room personnel and guests
• Very strong organizational and leadership skills. Ability to always maintain professionalism even under high volume, stressful times, and situations
• Ability to be a strong team player and get along well with co-workers and guests
• Ability to manage and multitask in a fast-paced environment. Ability to give high priority to customer satisfaction. Ability to take initiative, act promptly and be proactive

WHAT FIRESTONE WALKER OFFERS:

• 50% off employee discount on food, beer, and merchandise
• Periodic beer giveaways for employees 21+
• Inclusive company culture that values and develops our employees
• Accrued Sick Leave (1 hour for every 30 hours worked) with 24 hours max usage per year
• 401(k) retirement plan including company paid profit sharing and 4% matching (21+)
• FSA plan to save tax money on out-of-pocket medical expenses

Please submit your work experience when applying. Firestone Walker is an Equal Opportunity Employer.