The Phlebotomist II performs phlebotomy and other specialized specimen collection procedures for patients both in in-patient and out-patient settings, ranging from routine to advanced functions. Responsibilities include the processing, organizing, labeling and transporting of specimens as well as the input and extraction of data with the Laboratory Information System. Provides for patient care while performing duties, independently handling patient care and technical issues as they arise within the scope of their job. As an experienced and fully competent Phlebotomist, serves as a role model and preceptor for staff. Also performs clerical tasks such as answering the phones and faxing lab reports as needed.

PEOPLE - 25%

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. (EF)
• Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others. (EF)

SERVICE - 25%

• Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and policies/procedures. (EF)
• Performs a variety of Laboratory Information System functions. Registers patients and/or order tests per the requisition as needed utilizing the patient information system. Files requisitions, reports and other pathology materials appropriately. (EF)
• Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff. (EF)
• Sets pace for workload and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks. (EF)

QUALITY/SAFETY - 40%

• Performs and documents daily check off duties and restocks supplies in the work area as assigned. (EF)
• Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, orders, labels and transports specimens for laboratory testing. (EF)
• Recognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems, investigates the cause, takes remedial action or escalates to leader and notifies management for follow-up. (EF)
• Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness. (EF)

FINANCE - 5%

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system. (EF)
• Uses department resources/equipment/supplies properly and efficiently. (EF)

GROWTH/INNOVATION -5%

• Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities. (EF)
• Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development. (EF)

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Course in phlebotomy/venipuncture preferred

• Minimum of 3 years of related experience required which must include data entry and specimen handling
• Neonatal/pediatric phlebotomy experience preferred