Job description

Job Description:
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Partner Solutions Specialist to join our new Workforce Benefits division. This role can be fully remote or hybrid and based in Chicago, IL, Newport Beach, CA, Chattanooga, TN, or Omaha, NE.

As a Partner Solutions Specialist , you’ll play a key role in fulfilling and supporting relationships between our key technology partners and our employer customers in the Workforce Benefits division.

How you will make an impact:
M aintain deep understanding of how Pacific Life exchanges data with key Benefits Technology vendor partners.

Deeply understand and serve as an expert on Pacific Life’s benefits technology offering for our brokers and clients for assigned partners.

Effectively diagnose and r esolve case -level technology issues with a sense of urgency and excellence.

Escalate common case-level issues to Partner Solutions Consultant for root cause analysis.

Communicate break - fixes a nd feature enhancements effectively to Pacific Life’s various customers.

Collaborate with internal stakeholders to understand data challenges that flow from benefits technology partners and work to resolve them.

Respond to inquiries regarding case-level support from Onboarding through Enrollment and through ongoing data exchange.

Support case-level file exchanges (e.g., EDI, XML, API) for an assigned partner(s) to ensure data sync between Pacific Life and our technology partners .

Work within departmental controls for all aspects of the role.

Grow the knowledge of and comfort with our technology solutions with internal partners.

Demonstrate a c ustomer-centric mindset with problem-solving skillset.

Participate and contribute to team meetings or special tasks and assignments and bring innovative ideas and a continuous improvement approach to the department.

Job performance must meet department standards for work prioritization, productivity, quality and timeliness.

Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision.

The experience you will bring:
College degree or equivalent experience preferred

5+ years in worksite or voluntary benefits industry

Deep u nderstanding of file feeds (e.g., EDI, 834, XML , API ) with Benefits Administration partners.

Effective written and oral communication

Strong attention to detail

Demonstrated time management and organizational skills

Intermediate skills with MS office applications

Demonstrated problem solving and issue resolution skills

#LI-JA1

More reasons to join:
At Pacific Life, the work we do matters. We work passionately each day to drive our company forward while enjoying job security, flexible scheduling, and great opportunities for career growth.
If you’re seeking a thriving career doing the type of meaningful work that’s all too rare at a Fortune 500 Company, Pacific Life is the place for you. If you are a self-starter who appreciates creativity and individuality in your colleagues – even better. We look forward to receiving your application.

You belong at Pacific Life
At Pacific Life we believe you belong. We foster a culture of belonging, a space where all employees are empowered to be authentic. We embrace and celebrate diversity, create a culture of equity and inclusion, and value and respect every employee.

Our workplace:
In 2020, we demonstrated agility and swiftly shifted to a working-from-home environment with little to no disruption. Going forward, we will move toward a hybrid, digital-first workplace that encompasses flexible work policies, inclusive space design, and innovative technology solutions. At Pacific Life, we are pioneering a trail and challenging the status quo to build the next normal.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/ lifeatpacificlife .

Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$93,600.00 - $117,000.00 - $158,000.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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