Position Summary:

Support the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day-to-day management of assigned office properties. Ensure superior customer service by resolving requests efficiently and seamlessly maintain all accounting related administration including processing invoices and general accounts payable/receivable.

Job Duties:

• Resolve customer service calls and requests as necessary; including calls escalated from Associate level as needed.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Maintain vacant suites and marketing materials as needed.
• Participate in Landscape and Janitorial Walks to ensure property appearance is in accordance with all building standards.
• Prepare and distribute customer billing (monthly or off-cycle as needed).
• Perform accounts receivable/payable tracking and communication of delinquencies to Operations Manager.
• Print and review financial reports for Operations Manager; identifies and resolve outstanding issues.
• Assist in preparing property and portfolio contracts, both routine and special projects.
• Ensure compliance of vendor contracts (e.g., maintenance, landscape, waste removal, pest control).
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Assist Operations Manager with customer move-ins and move-outs.
• Ensure rent is billed to the customer correctly, including pro-rations, common area maintenance, tax and insurance.
• Review and approve customer lease profiles.
• Maintain and update various databases, spreadsheets, and directories.
• Assist Operations Manager with Business Plan preparation.
• Assist Operations Manager with review and distribution of CAM Reconciliations and Estimates.
• Assist with submissions to Design Review Team.
• Assist operations management team in facilitating customer events.
• Initiate/assist with special projects for team.
• Provide general office support as needed.
• May create general notices to customers as needed.
• Coordinate minor tenant improvements such as paint and carpet.
• Issue purchase orders; maintain Purchase Order log.

Minimum Qualifications / Other Expectations:

• 1 – 3 years of relevant work experience
• Proficient in Word, Excel and Outlook
• Detail oriented and able to prioritize tasks
• Customer service focused
• Organized, reliable, self-motivated, courteous, and patient
• Responsive to emergency situations
• Basic accounting skills