Job description

Position Purpose:

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

Essential Functions:

· Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two-way radios, bending, stooping, and kneeling as in performing CPR.

· Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock and safe problems, coordinate, expedite response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.

· Investigate accidents, thefts, property loss and unlawful activities Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information. Prepare incident reports based on the information provided.

· Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

· Observe the CCTV monitors for any unusual activity and in the case of suspicious activity report directly, via radio, to the security supervisor on duty; report any alarms similarly.

· Answer security office telephone and respond in a timely manner based on priority.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

· Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Prepare items for shipment and return them to guest.

· Provide accurate information to inquiries for directions, hours of operation, etc.

· Escort guests and employees as required to parking lots, provide same for employees carrying house banks.

· Assist guests with door locks and in-room safe problems using moderately complex hand-held electronic equipment.

· Other duties as assigned by supervisor, including, but not limited to processing and issuing employee parking stickers and assigning employee lockers.

· Monitor local and national news and weather for any safety and weather-related issues.

Specific Job Knowledge, Skill, and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

· Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to lower the confrontation level and collect accurate information.

· Ability to listen effectively, speak, read, and write the English language clearly to ascertain and document important information.

· Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

· Hearing and visual ability to observe and detect signs of emergency situations.

· Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on property.

· Ability to follow written and/or verbal instructions.

· Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 30 lbs. with sufficient manual dexterity with both hands.

· Ability to climb stairs and ladders at a rapid pace.

· Ability to perform duties within extreme temperature ranges.

Qualification Standards:

Education:

Any combination of education and experience equivalent to graduation from high-school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Experience:

Prior security/law enforcement or military experience preferred.

Licenses or certificates:

No special licenses required. Must be able to obtain CPR certification and complete first aid training.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Miramar Beach, FL 32550: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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