Job description
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Type of Position:
Professional Staff - Project/Program Administration
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
UAMS is an
Affirmative Action and Equal Opportunity Employer
of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:
For general application assistance or if you have questions about a job posting, please contact Human Resources at
askrecruitment@uams.edu
.
Department:
Department's Website:
Summary of Job Duties:
Qualifications:
Minimum:
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High School Diploma plus two years experience
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Computer/basic keyboard skills, telephone etiquette skills and general knowledge of office machines including printers and copiers. Must be customer focus driven with excellent verbal communication skills
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Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable or college course work in clinical nutrition or nutrition therapy may be substituted for work experience
Responsibilities:
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This position act as a Supervisor overseeing 4-5 FTE’s. The position will perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services
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The Room Service Ambassador Supervisor will listen to calls assisting as needed and monitor the call queue. Room Service Ambassador Supervisor must have the ability to multi-task due to handling a heavy daily call volume in addition to assisting other operators with questions and be a resource for them, dietitians and clinical staff. Room Service Ambassador Supervisor will be responsible for coordinating daily lunch/break assignments for operators
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The Room Service Ambassador Supervisor will perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area. Responsible to keep managers updated to all employee related issues and changes as it affects the department. Room Service Ambassador Supervisor will be required to work with all departments across campus as it relates to patient food services
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The Room Service Ambassador Supervisor will keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators. The Room Service Ambassador Supervisor will coordinate and conduct 90 day evaluations as it relates to new hires.
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The Room Service Ambassador Supervisor will assist the Assistant Director of Patient Foods Services completing annual evaluations. The Room Service Ambassador Supervisor will perform all duties of Operator
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact
askrecruitment@uams.edu
for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
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