Job description

**CHANGED TO BEST WESTERN IN 2022**

**Property is completely renovated**

**Team based atmosphere and great leadership**

We are seeking a highly motivated room attendant (housekeeper) with great attention to detail and effective time-management skills. Experience as a housekeeper in a hotel setting is highly preferred.

POSITION SUMMARY

This position is responsible for cleaning guest rooms and baths in accordance with Company standards for quantity, cleanliness, guest satisfaction, and safety and security.

ESSENTIAL JOB FUNCTIONS

Work Objectives

• Clean guest rooms, which includes, but is not limited to, stripping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures and vacuuming.
• Maintain cleanliness and organization of supply cart and storerooms.
• Stock supply cart and use the amount of supplies that are in accordance with standards.
• Clean guest baths, which includes, but is not limited to, cleaning bath fixtures, commodes, showers/tubs, floors, walls and mirrors.
• Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.
• Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control, replacing light bulbs, etc. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures.
• Inspect guest rooms and baths to assure quality standards have been achieved.
• After cleaning each guest room and bath, report room status to the front desk in accordance with hotel procedures.
• Achieve productivity and quality room and bath cleanliness standards by following established room cleaning processes.
• After cleaning guest rooms and baths, store cart and supplies and empty trash and dirty linen/terry in accordance with hotel procedures.
• Perform other duties as assigned.

Guest Satisfaction

• Announce presence and enter guest rooms in accordance with standards and procedures.
• Smile, acknowledge and greet guests in rooms and/or in passing in hallways and other public areas.
• Respond to guest’s request for additional supplies such as extra towels, iron board, etc.

Teamwork

• Be available to work a flexible schedule.
• Assist employees in other departments with various assignments, such as assisting with breakfast and laundry.

Safety and Security

• Perform duties in accordance with Safety and Security Policies and Procedures.
• Report and store lost-and-found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE

Minimum Experience:

• Housekeeping experience preferred
• General knowledge of cleaning chemicals and safety is preferred.

Minimum Skill Requirements:

• Ability to understand and comprehend English preferred.
• Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.
• Organizational skills.
• Attention to detail.
• Ability to follow written directions.
• Ability to pass pre-employment screening (background check and drug testing)

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• Prolonged periods of standing, carrying and walking.
• Firm and simple grasping is required for all aspects of this position.
• Climbs stairs 20% of the time.
• Bending and/or stooping up to 60% of the time while performing essential tasks.
• Being on knees up to 40% of the day cleaning floors, under sink & commode and under beds.
• Pushing and pulling for approximately 60% of the time.
• Lift 25 – 30 pounds and occasionally lifts up to 50 pounds with assistance.
• Twisting torso for approximately 75% of the time.
• Reaching above shoulder level, less than 5% of the time.
• Squatting is required 5% of the time.
• May experience exposure to animal dander, hair and other by-products.
• Capable of working in a fast paced environment.
• Must respond to multiple task interruptions in order to provide service to internal and external customers

Job Type: Full-time

Pay: $11.00 - $12.50 per hour

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• San Antonio, TX 78212: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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