Responsibilities/Skills/Experience Requirements
• Ensures customer care and selling are #1 priority • Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training • Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas • Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues • Possesses knowledge of all areas of the store including specific locations of merchandise • Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support • Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department • Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food • Makes sure to turn on all machines and ensures that they are functioning properly before the store opens • Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed • Understands all register functions including how to process all transactions and forms of tender • Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages • Responsible for providing food service according to industry food standards • Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis • Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station • Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours • Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner • Performs other duties as assigned • Ability to have a positive and friendly demeanor • Ability to be cross-trained • Have strong verbal, writing, reading, and arithmetic skills • Ability to understand and follow verbal and written instructions • Demonstrate strong skill set in suggestive selling techniques • Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs • Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching • Retail experience or equivalent