C Space is a customer agency. Our mission is to make business more human. We help companies focus on what really matters to their customers, and by doing so, drive business growth.

Who You Are

You are a proactive problem-solver who’s passionate about doing what’s best for our business and for our people. You thrive in a fast-paced, always-on environment, able to juggle many competing needs and quickly switch from one pressing task to the next, while still keeping tabs on larger strategic initiatives and how these may impact what you’re working on. You work and communicate well with people at all levels and with different skills and backgrounds by leading with empathy and being a keen listener.

You have the utmost attention to detail and organization – in your communications, your notetaking and in all data tracking. You prioritize high-quality, accurate data and will make it a priority to keep it updated.

You have a passion for all things “operations” and get excited about thinking of ways we can make our company more seamless, efficient, profitable and a great place to work. You have a commercial mindset, investing attention in improving our financial and operations processes.

You bring extreme rigor to everything you do – you value getting the job done right and won’t accept less. You can work independently but also thrive in group settings.

What You’ll Do

You will work as a part of the Operations team to support resourcing and operations across all of our client delivery teams. This entails:

• Resourcing and Project Management
  • Leading conversations daily with C Spacers of all levels and skillsets about their individual staffing, career aspirations, skillsets, new opportunities, struggles, feedback, etc.
  • Solving staffing puzzles based on what’s best for each client, team, and individual, looking at staffing gaps, implications shifts will have on all teams, etc.
  • Partnering with our New Business team on incoming opportunities and building the best team possible to deliver the work
  • Managing project timelines and (work) scope to ensure work is delivered on time and within budget
  • Supporting teams with event production and logistics (e.g., liaising with vendors, , coordinating supplies, assisting with event recruitment, etc.)

• System and process creation and maintenance
  • Maintaining trackers related to hours allocations, budgeting, status, margin, etc. with utmost attention to detail
  • Thinking through, experimenting with and implementing ways to improve existing systems and processes or creating new systems and processes
  • Building a wide understanding of the various C Space departments, people, work product and ways of working
  • Supporting management of project financials

You play a critical role in our employees’ engagement and happiness at C Space, enabling an empowered and agile workforce by inspiring people to have an ambitious agenda for themselves and a desire to drive impact for our clients.

You identify problems (both surface and root causes) and opportunities for innovation. You use people data (resourcing, utilization, timesheets, etc.) in combination with business data (project pricing, labor rates, margin, freelancer spend, etc.) to ensure talent alignment, proactively solve for issues on teams, and innovate our resourcing model.

You can absorb data, interpret client needs, estimate the changing landscape of employees via attrition and promotion, as well as the mix of work in the pipeline to facilitate filling open positions and determining level and requirements.

You will serve as a point of integration for Account Leads, HR, Finance, Operations, and Talent Acquisition.

Desired Skills and Experience

• Empathy and Relationship-Building
  • Experience building strong relationships and advising at all levels within an organization
  • High empathy, emotional intelligence and interpersonal sensitivity
  • Ability to quickly build trust and confidence
  • Big picture, unbiased thinking – can see things from multiple viewpoints and take a step back to do what’s best for the business

• Communication
  • Exemplary written AND verbal communication skills
  • Ability to get points across clearly and succinctly
  • High-touch communicator who provides timely and detailed updates, follows up and checks in on others
  • Comfortable with using various communication platforms: phone, video, in-person, chat, email and using them all in conjunction
  • Ability to shift writing voice – everything from casual, to client-facing, to company-wide

• Problem-Solving and Conflict Resolution
  • Prowess in prioritizing competing needs from different leaders and employees across the business. An understanding of what needs to be elevated vs. what can be deprioritized, what tradeoffs are being made and how to communicate this.
  • Energized by problem-solving and excited to tackle anything small or large
  • Comfortable dealing with people in some of their toughest moments
  • Ability to negotiate with people at all levels of the organization and help them find compromises with one another

• Extreme Attention to Detail and Organization
  • Well-versed in pulling together comprehensive and actionable notes from live conversations
  • Comfort using multiple notetaking and tracking systems
  • Passion and rigor for maintaining accurate data and information

• Technology/System Experience
  • Intermediate or Expert proficiency in Office 365, in particular Excel, OneNote, MS Teams and Outlook
  • Experience with project management and/or resource management software
  • Experience with Salesforce or other CRM software
  • Openness to exploring, trialing and spreading adoption of new technologies and systems

• Ideally, previous experience (3-5 years) in project management or program management in a professional services environment or traffic coordinator in an agency environment – Desired, but not required.

Learn more about what makes C Space who WeAre_ here: https://cspace.com/we-are/

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Salary range: $55,000 to $65,000.

Alongside a competitive salary we also offer a comprehensive benefits packages including:

• Generous PTO; including 10 company holidays, 15 vacation days, 5 floating days and 10 sick days each year + volunteer and bereavement days.
• Discounted medical, health and vision insurance
• 401k with a company match
• Employee stock purchase plan
• Family-forming benefits
• Paid parental leave
• Care@Work with Care.com
• Commuter benefits
• Flexible work schedules
• Employee Assistance Program
• Established Employee Resource Groups
• Extensive Learning & Development curriculum
• Tuition reimbursement
• Annual Wellbeing budget for each C Spacer
• Yoga @ work
• Culture committee, clubs, in person & virtual social events

In 2022, C Space has been recognized with our 2nd straight Best Company for Career Growth award, as well as Best CEOs for Diversity and Best Work-Life Balance by Comparably. Comparably Awards are provided yearly to top performing company cultures based on real feedback from our employees.

2022 Best Company for Career Growth; 2021 Best Company for Career Growth

2022 Best CEOs for Diversity; 2021 Best CEOs for Women

2022 Best Work-Life Balance

About C Space

Our clients call us their customer agency.

We create rapid insight and business change, putting customers at the heart of companies and solving problems from the customer’s perspective. We keep our clients relevant by building real, ongoing relationships with customers that in turn help them deliver superior experiences, launch successful products and build loyalty. Our customized approaches are tailored to specific business needs and include online insight communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting. We do this for many of the world’s best-known brands – like Bose, Walmart, Jaguar Land Rover, Mars, Samsung, IKEA and more – to create “Customer Inspired Growth”.

We are passionate about our people and proud of our culture. We co-created a set of values to ensure that we are delivering fantastic work, continuing to learn and developing and building a high-performance culture which creates opportunities for those who work here:

• I’ve got this: taking the initiative; doing what we say we will
• Only accept awesome: taking pride in your work; creating value for our clients and company
• Show the love: being kind to others; taking care of yourself too
• Do what scares you: challenging ourselves, taking risks and embracing opportunities for personal growth
• Tell it like it is: caring enough about people and the work to provide meaningful feedback; speaking up when you have a different perspective
• Open up and listen: embracing feedback from others; working hard to understand different points of view
• Find what fascinates: being relentlessly curious; having a learning mindset
• We before me: remembering we succeed or fail as a team
• Leave your mark: driving results through your work; shaping our culture

C Space is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment at C Space without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

C Space is a part of the Brand Consulting Group, a division of Omnicom Group Inc. We are headquartered in Boston, with offices in London, New York, San Francisco, and Cologne. To learn more, visit www.cspace.com or follow us on social media! Learn more about our culture on TikTok @cspaceglobal and IG @cspaceglobal, and more about our business and thought leadership on LinkedIn. Want to see posts from other C Spacers? Check out #wearecspace on LinkedIn!