Job description

• 11PM-7AM shift minimum 2 nights a week. Other day time shifts could become available if interested.

• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Register guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with a high degree of integrity.
• Makes daily deposits (as applicable).
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Monitors room availability.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Has a thorough knowledge of emergency procedures and the implementation of procedures.
• Prepares continental breakfast on time; replenishes breakfast items as needed.
• Performs duties of a Guest Service Agent, including laundry functions as directed.
• May be required to make management decisions in the manager’s absence.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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