Families Forward, a Fedcap program, in Rockland, ME is calling all administrative professionals to apply to join our customer service team as a full-time Nonprofit Receptionist!

WHY YOU SHOULD JOIN OUR OFFICE TEAM

As a successful company that wants the best for our customer service team, we pay our Nonprofit Receptionist a competitive wage. Our office team also enjoys great benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom's program, and life insurance. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this office position!

ABOUT FAMILIES FORWARD

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. Families Forward was created to meet the needs of the people in Maine. We're a human services organization committed to helping individuals obtain long-term economic well-being. We work hard to provide access to employment, training, education, and community resources.

Nearly 60% of our staff have lived in Maine for over 20 years. "Mainers" to the core, our team models the strong work ethic and integrity our state is known for. We value each and every employee! This is why we provide competitive compensation, robust benefits, and plenty of opportunities for personal and professional growth.

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Are you highly organized and attentive to detail? Can you handle confidential information with discretion? Do you work well both independently and as part of a team? If so, please consider applying for this Nonprofit Receptionist position today!

YOUR LIFE AS A NONPROFIT RECEPTIONIST

This full-time entry-level customer service and administrative position in human services works during the day.

You play an essential role in serving as the face of our nonprofit, as a Nonprofit Receptionist in human services. Warmly greeting visitors, you capture daily participant attendance. Using our Fedcap CARES system, you run reports and use that data to plan daily tasks as well as answer and direct calls or schedule appointments for participants. As needed, you conduct calls or mail outreach letters to program participants who've missed appointments, orientation, or other activities.

You are responsible for collecting and timestamping documentation provided by program participants. Additionally, you mark participant attendance for internal and external activities as well as identify and order needed office supplies. If you need to step away, you ensure the reception area is covered to greet guests and answer phones. Your positive and professional demeanor makes participants and visitors feel welcome and your hard work and hospitality keep our customers satisfied. It brings you great fulfillment to know you serve in such an important administrative role!

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our administrative team!

Location: 04841