The Role

With a focus on our Core Values of Integrity, Internally Driven, Fun and Respect, the Program Manager is responsible for developing existing Staffency clients by generating new business and educating clients on all service offerings. They collaborate with the clients’ executive leadership and management team as a strategic business partner forecasting needs, reviewing market trends, enhancing customer service, and conducting on site visits and presentations. This position requires a flexible schedule in order to support the program at all times and may include support after hours and/or on-call duties.

What You’ll Be Doing

• Demonstrate commitment and behavior aligned with the philosophy, mission, values and vision of the company.
• Collaborate with hiring managers to forecast and promptly fill open job orders with quality candidates.
• Conduct on-site visits with current Staffency clients; identifying key decision makers to be included as part of the on-site meetings, such as VP of Human Resources or Chief Nursing Officer.
• Educate client on current market trends and Staffency services not currently being utilized.
• Ability to resolve escalated issues in order to position Staffency as a critical partner in our clients’ success.
• Schedule Quarterly Business Review with client. This should be a minimum of 3 times per year.
  • Develop and present customized Quarterly Business Reviews to client to communicate recent activity, effectiveness of the MSP partnership, and share industry knowledge.
• Provide expertise knowledge on current VMS platform.
• Follow ‘standard operating procedures’ for day-to-day procedures so that operation functions efficiently with all team members.
• Organize potential candidates for openings based on loyalty, quality, and value to priority agency partners.
• Obtain referrals from clients and forward to Staffency Sales team.
• Assist with ongoing development of Account Coordinator including training and coaching opportunities.
• Performs other duties as assigned.

Great Things to Have

• Ability to travel on an on-going basis as necessary for client.
• Ability to adapt and cope with high stress and pressure in a fast-paced environment.
• Skill in building relationships and developing strong business partnerships.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

What We Look For

• Bachelor’s degree in business administration, communications, marketing, sales, or related field.
• 3 years account manager and/or sales experience.
• 2 years in the healthcare industry.

Physical Requirements

• Ability to lift up to 20 lbs. as necessary.
• Must be able to remain in a stationary position at least 70% of the time.
• Occasionally move throughout office environment.
• Continually observe information/data both on paper and electronically at a close range/distance.
• Continually operate computer and other electronic office equipment.

Experience

• 3 year(s): account manager and/or sales experience.
• 2 year(s): healthcare industry experience.

Education

• Bachelors or better in Business Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)