Job description
JOB SUMMARY
The Program Director oversees the management and operations of the facility to ensure residents receive proper and appropriate services that promotes independence, self-sufficiency, and stabilization in a safe, healthy and culturally sensitive residential environment; and staff are sufficiently equipped and resourced in a safe and healthy work environment. The Director ensures the facility structure, building conditions and maintenance practices are compliant with all applicable building and housing code and is monitored by 24/7 security; adequate staffing in accordance with DHS and OTDA regulations; and all required documentation and reporting are submitted correctly and on schedule to CHI, government agencies, funders, and other oversite agencies.
These duties are essential and specific to the successful implementation of this position.
RESIDENTIAL SERVICES
- Ensure residents receive quality and appropriate services per organizational principles and program
- Ensure Social Service unit executes residential services properly and on schedule including intakes
workshop facilitation, and discharge planning.
- Ensure direct and coordinated residential services comprehensively address health and nutrition,
English language acquisition, cultural adaptation, trauma recovery, and other human issues and
social needs.
- Develop and maintain a resource network, inclusive of formal and informal partnerships and service
PROGRAM MANAGEMENT
- Ensure compliance with funding contracts, partnership and service agreements, and all applicable
- Ensure program and contractual deliverables are met. Evaluate program performance and
program KPIs are aligned with metrics and deliverables.
- Update and maintain Policy and Procedure manuals in compliance with DHS shelter operations
- Assist with procurement and contract administration activities by ensuring accurate scopes of work
- Ensure proper and timely follow-up for Priority 1 and 2 incidents with clients, and timely reporting
- Ensure staff are properly trained and certified per OTDA and DHS rules, including one-time and
- Ensure site staff adheres to CHI code of conduct and abide by contractual, city, state, and federal
FACILITIES MANAGEMENT
- Ensure facility is code compliant with HPD, DOB, DHS, DOHMH, and OTDA.
- Ensure facility is staffed per OTDA and DHS rules, including 24/7 on-site security.
- Ensure a safe, clean, and healthy residential environment for residents; and a safe, clean, and
- Ensure facility maintenance practices meets COVID standards and are consistent with OTDA, DHS,
- Ensure facility is sufficiently equipped, stocked, and staffed for daily meals, daily cleaning, weekly
- Directly supervise Assistant Director and Administrative Assistant.
- Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
- Document interactions and communications with and on behalf of residents in CARES and AWARDS.
- Perform other duties as assigned by Chief Housing Officer or Chief Executive Officer.
- MUST BE FULLY VACCINATED AGAINST COVID 19
- Education: Master’s Degree in Social Work or Public Administration.
- Experience: Combination of eight (8) years of experience plus five (5) years of supervisory and managerial experience in social work or human services, program administration, and facilities management. Experience with immigrants and immigration issues prioritized.
- Communication: Professional and impeccable verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
- Computer skills: Professional and expert competency in MS Word, Excel, Outlook and the internet. Experience with CARES, HOME, CAPS, and AWARDS prioritized.
- Math Skills: Ability to develop and manage program budgets.
- Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
- Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
- Other Skills and Experience:
o Extensive experience managing and developing complex programs, and performance management and improvement.
o Extensive experience with contract administration and compliance management.
o Strong negotiation and collaboration skills with government entities, funders, community leaders, and businesses. Ability to build and sustain partnerships with external service providers and community-based organizations.
o Ability to work independently and as part of a team. Ability to build and lead a team.
o Must be highly organized and attentive to details, be willing to assume responsibility, work well under pressure, meet deadlines, multi-task, and be flexible.
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