Production / Project / Installation Manager

Home Improvement experience is a must have (Bathrooms, Siding, Windows, Decks, Roofing etc.)!

NuFace Home Improvements offers a stylish, cost-effective, low-maintenance bath surround, windows, doors, roofing and siding. Standing behind our products, NuFace Home Improvements has developed an unrivaled reputation for quality and workmanship.

We are growing and would like to have you grow with us

Primary Purpose & Function
Nu Face is seeking a Production Manager/Installation Manager. We offer a very competitive compensation package.

Job Responsibilities

• 
  Participate in Hiring & Training
• Review time sheets
• Review job duties
• Manage the installation team
• Ensure they meet their accountabilities
• Maintain 100% customer satisfaction
• 100% Positive feedback from customers on installers
• Contact customers 1 week after install for satisfaction review
• Contact customers on a weekly basis to keep them informed of the production timeline.
• Request customer for referrals, or remind them of program
• Planning/Schedule all installations
• Review contracts with Sale team prior to ordering
• Order all products
• Complete permits if required
• Manage relationships with vendors
• Manage incoming products and warehouse

Upcoming installs:

• Prepare customer folder
• Prepare/gather product together for installers
• Maintain customer folders and production in our CRM
• Assist Installers issues during installation
• Collect Installers Time sheets, Receipts for payroll
• Collect from installers completion certificates and money collected
• Maintain calendar and update with installs scheduled. (Google)
• Maintain calendar for installers requested off days
• Coordinate all warranty and service calls
• Review your job cost to determine recommendations for improvement
• Complete analysis on root cause of service calls
• Review information with Owners and what next steps are
• Take appropriate action to resolve