Job description

Job title: Product Content Designer

Reports to: Director, Product Success

Location: Remote

SUMMARY:

The SMB Product Content Designer’s role is part of the Priority Technology Holdings Product Sales team which creates product marketing assets for our employees, customers, and partners for all SMB products. This position is responsible for design and development of instructionally sound educational guides, user guides, animated videos, job aids, and other training resources for internal and external needs for a variety of topics. The position will also design performance support solutions by working collaboratively with subject matter experts and/or project stakeholders from across the organization. In addition to creating new content, they will also update, and improve existing content using current and emerging technologies.

JOB FUNCTIONS & DUTIES:

• Utilizes instructional design, adult learning theories, and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and programs to enhance product adoption thus increasing revenue for all SMB products.
• Collaborate with project stakeholders and/or internal subject matter experts across the organization to determine scope of instructional needs, create learning objectives, content sequence and structure for all SMB products.
• Collaborate with internal subject matter experts across the organization to develop, design, and improve training solutions that drive adoption and are consistent with internal marketing standards and best practices.
• Design, write and develop use case scenarios in multiple subject areas, including e-learning, webinar, in-person, and blended programs.
• Collaborate with business line managers and peers to formulate project objectives, scope, and schedule for producing deliverables.
• Determines training needs with stakeholders through observation of job tasks, group and individual interviews, questionnaires or surveys, and other appropriate needs analysis methods or techniques.
• Assist in creation/design of social media campaigns for all SMB products.
• Assist in creation/design of drip campaigns and assists in managing existing campaigns.
• Assist in creation of product awareness campaigns from content creation to design of campaigns, imagery, gifs, etc.
• Assist in creation/management of animated videos for all SMB products.
• Assist in creation/management of all marketing assets for all SMB products.
• Assist in management of all SMB products housed on University and those assets housed in MX Connect.
• Assist in design/creation of all assets needed for SMB product launch from internal talking point guides to launch of documents on University.
• Assist in creating marketing campaigns to help drive SEO for SMB products.
• Assist in managing all SMB landing pages.

REQUIRED REQUIREMENTS:

• Excellent management, communication, interpersonal, organizational and leadership skills.
• Highly professional demeanor and appearance.
• Knowledge of Google / Microsoft suite of products required; background in files and APIs recommended.
• Must be able to project manage multiple implementations at once.
• Bachelor’s degree, or equivalent work experience.
• Two years of work experience in instructional design, learning and development, or other directly relevant field.
• Experience in the design of e-learning modules that address different learning styles.
• Knowledge of adult learning theory, best practices of instructional design, and learning transfer.
• Knowledge of and experience developing content in Adobe Captivate.
• Familiar with the usage and functionality of Learning Management Systems (Adobe Captivate Prime preferred).
• Ability to work on multiple projects simultaneously while maintaining high quality in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and prioritization skills.
• Strong analytical, decision-making, planning, and program design skills.

PREFERRED REQUIREMENTS:

• Experience designing and developing emerging learning solutions including game-based. learning, video, micro-learning, simulations, and immersive scenarios and interested in delivering/training.
• Facilitation and instructor skills preferred but not required - we are eager to train.
• Adobe Captivate Prime experience preferred.
• Videography, video editing, and graphic design experience preferred but not required.

Compensation & Benefits:

• Highly-competitive salary
• Medical, Dental & Vision
• Unlimited PTO after year 1 (3 weeks to start)
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Instructional design: 5 years (Required)
• Creative writing: 5 years (Required)
• WordPress: 3 years (Required)
• Yoast: 3 years (Required)
• Canvas: 1 year (Preferred)

Work Location: Remote

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