Job description
Great Purpose. Great People.
Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact
.
Print Experience Specialist serves as the liaison between customers/field and Print Support regarding print and fulfillment. Responsible for the oversight/management of customer orders from entry to fulfillment as well as for maintaining a rolling forecast of customer needs. This role works and collaborates closely with sales, school districts, vendors, carriers, product management, customer experience, and finance. Facilitates an excellent customer experience by providing communication at time of sale as well as post-sale support for any issues.
Position Type: This is a regular, full-time position.- Compensation: Base pay is anticipated to be between $21.19 and $25.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
- Location: In this US-based position your location will be remote.
Envision Your Experience
.
In this role you’ll have the opportunity to:
- Proactively work with customers and internal teams to provide personalized and attentive service that meets the unique needs and preferences of each customer, as well as anticipates their needs and addresses any issues or concerns they may have.
- Proactively provide information to customers at time of sale to educate them on their delivery and to solve any issues with print and fulfillment as they arise.
- Display a high level of confidence and provide a professional tone in all communications.
- Track orders through fulfillment; keep customer, sales, and print director abreast and updated on any backorders.
- Thoroughly investigate all customer inquiries regarding order issues, shipment status and missing or damaged products.
- Be effective in utilizing NetSuite/Salesforce system tools to support customers and provide an exceptional experience to them.
- Leverage internal resources to find solutions to aid our customers in their inquiries.
- Work with print vendor to ensure any special shipping instructions for our customers are adequately communicated and actioned.
- Collaborate with Customer Success Managers (CSMs) on responses and reporting to key accounts.
- Record trade book and math manipulative fulfillments in NetSuite.
- Monitor Zendesk tickets and shared inboxes and assign tasks to print experience team members.
- Other duties as required.
Share Your Expertise .
Experience, education, and qualifications essential for success in this role, include:
- Bachelor’s or Associate’s degree in business, education, or related field and a minimum of 3-5 years experience in relevant role (e.g., Customer Experience, Publishing, Education, etc.) or an acceptable combination of education and experience.
- Ability to improve or develop processes to support overall customer experience.
- Exceptional problem-solving skills and strong customer service mentality.
- Strong verbal and written communication skills.
- Accurate and detailed in system data and reporting.
- Strong interpersonal and team building skills.
- Ability to adapt to change.
- Proficiency in Microsoft Office.
- Experience with Salesforce, NetSuite or another ERP system preferred.
Ignite Your Career .
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- Company-paid behavioral health coaching
- 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- 15 days of accrued annual Paid Time Off (PTO)
- Fertility benefits
- Paid bonding leave when a new child joins your family
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer hours and annual giving events
- A wide variety of professional development programs, including tuition reimbursement
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.