Police Department Support Services Representative – Part Time

Position Profile

Status: Part-time position, non-exempt

Salary: $20/hour

Location: Eden Prairie Police Department, located at 8080 Mitchell Road, Eden Prairie, MN 55344

Hours: Approximately 20 hours a week (based on business need). Hours 12:30pm-4:30pm, Monday- Friday.

Reporting Relationship: Reports to Police Sergeant assigned to the Unit

Police Department

The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairie’s Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.

Position Responsibilities

The Police Department Support Services Representative supports PD operations by welcoming and assisting citizens and responding to community needs in an efficient and effective manner. The primary position responsibilities and areas of impact are:

• Acts as the first point of contact to the Police Department by welcoming the public and triaging requests for police services, both in person and over the phone.
• Provides administrative support to the department by distributing mail, making copies and scheduling fingerprint service and child safety seat appointments.
• Assists citizens of the Eden Prairie Community by providing requested information, such as permit applications and data requests, in a timely and accurate manner.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Position Requirements

Education: High school diploma or equivalent (G.E.D.) required. Associates degree in related field preferred.

Work Experience: Minimum of two years experience in administrative support and providing internal and external customer service over the phone and in-person required. Previous experience in a law enforcement support role preferred.

Technical Skills: Proficiency with MS Office (Word, Outlook) required.

Position Specific Expectations

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

Organization: Ability to coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner; prioritizes what needs to get done; keeps things neat and orderly; utilizes tools for efficiency; factors several considerations when planning; establishes methods to ensure routine tasks are completed.

Pre-Employment Process

The City of Eden Prairie conducts the following pre-employment checks for the PD Support Services Representative position:

• Background Investigation and Criminal History Check
• Psychological Evaluation
• Driver’s License Check (must have excellent driving record)

All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.

City of Eden Prairie Application Timeline

To apply, please go to www.edenprairie.org and click on the employment tab on the top of the page

Position Posted: Friday, January 27th

Application Deadline: Tuesday, February 21st at 8am

Phone Interviews: Tuesday, February 21st and Wednesday, February 22nd

In person Interviews: Thursday, March 2nd

Pre-employment Process: week of March 6th

Estimated Start Date: week of April 3rd