Job description

About Us
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
Role Overview AND Purpose
The Pharmacy Services Coordinator works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic refill team environment. This role will assist the pharmacist by assessing patient needs to determine appropriate services and care. Additionally, this role will receive calls from patients and pharmacies regarding pharmacy-related matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Refill medications on behalf of a provider according to the Neighborhood’s Pharmacy Technician Refill Protocol
• Orders labs needed to monitor medications on Neighborhood’s pharmacy technician refill protocol, as needed
• Orders outstanding routine labs required for health maintenance
• Maintains accurate and complete records in the electronic health records of all patient encounters
• Communicates via the EMR with other NHC staff related to patient care in accordance with the Neighborhood’s Pharmacy Technician Refill Protocol
• Attends and participates in required meetings and trainings
• Performs all job functions with the Neighborhood’s mission, vision, values, and strategic plan in mind
• Maintains a high level of professionalism with all patients, including upset or difficult patients

Refill Center:

• Learns and navigates Neighborhood’s electronic medical record (EMR) to investigate refill requests initiated by patients and pharmacies
• Reviews current medication lists to identify duplicate or missing medications on patient medication lists
• Contacts patients and pharmacies to clarify medication discrepancies prior to refilling a medication
• Works with Clinical Pharmacist to secure authorization prior to adjusting medications

Pharmacy-Related Calls:

• Creates positive patent experience by answering questions and offers information related to patient-focused services
• Creates telephone encounters (TE), including appropriate fields and assigns to the correct care team inbox
• Educates patients on methods to contact providers for medication requests and department process for address pharmacy requests, including response and completion timelines
• Works in collaboration with refill center and prior authorization center staff to address patient and pharmacy requests
• Determines when complex patient inquiries or complaints should be transferred to a supervisor

Quality Management:

• Contributes to the success of the organization by participating in quality improvement activities

• Cooperates in accomplishing department goals and objectives

Customer Relations:

• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationship with all levels of staff, patients, and the public

EDUCATION/EXPERIENCE

• High school diploma/GED required
• Valid Medical Assistant Certificate, or valid California Board of Pharmacy license required
• One year experience working within a hospital or outpatient clinic setting required
• Current BLS CPR certification required
• Experience within pharmacy refill center or prior authorizations preferred
• NABP National Pharmacy Technician Certification preferred
• Bilingual (English/Spanish) required by site

Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability or religious belief. Proof of booster dose will be contingent upon booster eligibility.
Pay Range: $21.00 - $25.00 per hour, depending on experience (DOE)
Location: Escondido,California,92025,United States, Escondido, CA 92025

Location: Escondido,California,92025,United States, Escondido, CA 92025

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a valid Medical Assistant Certificate, or valid California Board of Pharmacy license?
• Do you have one year experience working within a hospital or outpatient clinic setting?
• Do you speak Spanish?

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Escondido, CA 92025

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