Patient Services Representative
Full Time
North Bend, OR
$15.90 an hour
Posted Just posted
Job description
Job Title: Patient Services Representative.
Job Category: Operations.
Wage Classification: Hourly/Non-exempt.
Location: North Bend.
Position Type/Status: Full-time, benefitted.
Travel: Minimal.
Wage: $15.90/hr.
Reports to: Revenue Cycle Manager.
Manages Direct Reports: No.
HR Review & Approval: 04/08/2022.
Job Description:
Job Purpose:
The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural and social barriers. The Patient Access Specialist role includes registration, scheduling and any additional processes which serve to remove barriers to care for Waterfall clients.
Duties:
- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
- Demonstrate the cove values of Integrity, Respect, Accountability, Compassion, Partnership and Collaborative Communication.
- Ensure new and existing patients’ registration and scheduling needs are met.
- Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
- Complete appropriate forms and enter patient information into the EPIC EHR system.
- Collect patient fees.
- Field phone calls regarding billing issues, appointment cancellations and any other patient concerns.
- Answer high-volume calls in a timely manner and direct calls to appropriate staff.
- Copy and scan patient information.
- Review and update FQHC (Federally Qualified Health Center) documents.
- Provide excellent customer service.
- Other related duties as may be assigned by the Supervisor.
Education and/or Experience and Qualifications:
- High School Diploma or GED.
- Experience in health care, customer service, or public relations preferred.
- Strong computer skills including experience with Microsoft office software.
- Excellent verbal and written communication, problem-solving and organizational skills.
- Understanding of labor law and employment equity regulations.
Immunizations Required:
- Hepatitis B.
- COVID.
Physical Requirements:
- Prolonged periods sitting at a desk working at a computer.
- Able to lift 15 pounds occasionally.
- Able to travel as needed.
Medical and Vision: Both plans are
100% company paid for the employee
- Samaritan PPO with a $2,000 deductible
- Samaritan HSA with $1,500 deductible (company deposits $49.46 monthly into HSA account)
Dental:
- Delta Dental with $50 deductible, $2,000 annual max
- Willamette Dental with $0 deductible, but $15 per office visit, no annual max (Office locations Albany, Lincoln City, Medford, Corvallis)
- Active and Fit Direct- $25 gym membership at participating locations. 200 digital workouts
- IDX- identity protection service
- Health through Oral Wellness- Diabetic or Pregnant folks qualify for additional cleanings.
The company does not pay for dependent health care, but it is available should the employee choose to cover the cost.
Mutual of Omaha Life and Short-term Disability coverage
- $50,000 in Life insurance
- Short-term disability that provides 60% of your wage for up to 12 weeks if you become temporarily disabled due to accident, injury, or illness.
- Additional voluntary Life, AD&D, and long-term disability coverage is available should the employee choose to elect such coverage.
- Employee Assistance Program (EAP) provided to all employees.
Vanguard 401K Retirement Plan
- Up to 6% company match
Downtown Health & Fitness gym membership discount
- Regular or 24-Hr membership discounts for you and your dependents.
- Regular memberships are $38 for the employee and $20 per dependent. 24-HR memberships are $53 per month for the employee and $25 for each dependent.
Paid Holidays
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving & the day after
- Christmas Day
Personal Time Off (PTO). This is a combined benefit for vacation and/or illness. Salaried employees earn 5.56 hours per pay period.
- 0 – 60 months of service = 144 hours per year/18 days
- 61 – 120 months of service = 200 hours per year/25 days
- 121+ months of service or more = 240 hours per year/30 days
Semi-Annual Retention bonus
- Opportunity to earn up to 2% of your annual income twice per year as a bonus. One bonus will be given in November and the other in May. This will be (3) yes or no questions based on goals you make with your supervisor. There is an individual goal, a department goal, and a company goal.
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