The Patient Service Representative (PSR) will perform various dental patient registration, scheduling, front desk and customer service functions. Additionally, The PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards.

Essential Functions

• Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA).
• Registers patients in the health centers, explains and interprets CFHC policies, procedures and protocols to patients and their families when necessary.
• Schedules patients according to empanelment guidelines, confirming primary care provider assignment with patient and addressing any discrepancies.
• Obtains and updates demographics and insurance information in a professional and courteous manner.
• Ensures that each patient who registered has a generated encounter form.
• Receives and handles patient payments at time of service
• Responsible for calculation and tabulation of payments, cash box security, and reconciliation of daily cash receipts.
• Prepares, and secures delivery of daily collections at the beginning of each day.
• Assist patients when needed to be referred to additional programs within Chicago Family Health Center.
• Faxes, files, and scans appropriate documents, generates reports and prepares for mail-out.
• Monitor patient’s flow from time of registration to treatment area, and ensures all patient concerns have been met.
• Maintain office supplies, and forms necessary to carry out duties.
• Contributes equitably in the maintenance of cleanliness of the medical practice.
• Ensure the waiting, and reception areas are kept neat, clean, safe from any hazards, and reporting on any damages.
• Frequently checks, responds and communicates using all forms of communication
• Serves as back-up person to open, and close the health center in the absence of assigned individual.
• May be assigned to work at an additional site temporarily when needed and perform other duties as assigned for adequate patient care.

Education, Experience and Skills Required

• A minimum of high school diploma required, Associate Degree preferred but not required.
• Minimum of one (1) to two (2) years of Medical/ Dental office assistant experience.
• Medical terminology, and automated office experience preferred.
• Bilingual ability may or may not be required based on individual department needs.
• Ability to work evenings and Saturdays.

Benefits

• Great teamwork and support staff (amazing dental assistants, outstanding patient coordinators)
• Medical, Dental, Vision (Employee/Employer Contribution)
• Company Paid Life Insurance and Short-term & Long-term Disability
• Plus Supplemental Life Insurance
• 401 (k)
• Vacation/Sick Time
• Developmental Support
• Tuition Reimbursement

Equal Opportunity:

Chicago Family Health Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.