North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Primary Care, Dental, Physical Therapy and Behavioral Health services to the under-served population across 12 communities in Northern Arizona. We believe in practicing integrative care in an innovative culture. This approach allows us to reach and treat some of the most vulnerable rural populations in the United States, and support the mission of the organization. We are proud of our Family Medicine Physician Residency Program and our Education Programs supported by the Colorado Plateau. Our employees are stewards of our mission and passionate about supporting our community's health and wellness.

You'll play a pivotal role in helping us create the company we want to be. And for our employees and the NCHC community it's done through being fair, honest, and positive. This isn't just any company. And yours isn't just any career. It's part of your story.

Brief Description:

We are looking for a Patient Navigator that has an interest in guiding patients through the healthcare system to ensure timely screenings, diagnosis, and treatment. The Patient Navigator must be computer savvy and enjoy working in an office environment completing and processing paperwork and computer data entry with accuracy and within specific timeframes.

What you will be doing in this role:

• Contact clients for annual follow-up by phone and by mail
• Assist with cancer screening and diagnostic education of clients and clinic patients, as needed
• Verify timely completion and return of enrollment paperwork and assist clients with completing paperwork as needed
• Track clients, appointments, and screening & diagnostic outcomes in appropriate spreadsheet and/or database and follow-up with clients as needed
• Help interpret for our clients as needed (if you possess that ability)

What you need to qualify for this role:

• Customer Service experience or training
• Flexibility to work an occasional weekend day or travel out of town for screening days (time will be flexed)
• Competency with Microsoft Office, specifically Word, Excel, and Outlook
• High School diploma or GED
• Coachability/Willingness to learn

What would be beneficial for this role:

• Bilingual in Spanish/English (not a deal breaker, but would be an added bonus)

Benefits:

• Health Insurance Coverage starts on Day 1, as little as $5 per pay check
• Dental, Vision, 401K, Employee Assistance Program
• 22 Combined days of PTO and PST, plus 6 paid Federal Holidays and 2 Floating Holidays in first year, Accrual begins on Day 1
• Loan Repayment and Tuition Reimbursement Program
• Career training and Professional development

North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.