Patient Advocate
Job description
- Patient engagement and outreach- practicing active listening, empathy, and cultural humility with patients to schedule appointments. Addressing challenges with patients at-risk of missing appointments.
- Connecting patients to PCMH- coordinating appointments with health care providers to ensure timely delivery of diagnostic, treatment, and wellness exams. Assist patients with accessing additional resources and/or clinic services. Updating care team on patient progress. Effectively communicating with patients and clinical care teams. Ability to balance priorities and manage patient caseloads. This may include but not be limited to: conducting post-hospital outreach to encourage patients to attend hospital follow-up visits in the clinic, scheduling Medicare Annual Wellness Exams and new patient or annual Health Assessment visits
- Improve clinic quality measures- demonstrate an understanding of culturally specific challenges and disparities facing patients. Knowledge of basic public health principles, managed care, health care delivery system, and community service. Basic understanding of health risk factors, prevention techniques, and healthy lifestyles.
- Health plan quality measures – review quality measure reports from health plans and independent physician associations. Outreach and notify patients due for health maintenance screenings based on age, sex, and current medical diagnoses. Schedule appointments with the patient’s primary care provider, specialist, and diagnostic centers. Submit patient vitals, medication lists, and diagnostic test results to the health plan portals.
- Work with the Care Message Health Information Exchange Platform to initiate and respond to communication with patients in need of closing gaps in care.
- Learn and work with other Health Information Exchange systems, including but not limited to LANES, Provider to-Provider platforms in eClinical Works, and the Medpoint portal.
- Learn and work with Microsoft Excel, Microsoft Teams, and other programs to track data related to quality measures and gaps in care.
- Professionalism- efficient in demonstrating essential job-related functions and workplace etiquette, including computer use; navigation of electronic health records system; maintain patient confidentiality; identification of mandatory reporting situations; goal setting and work plan development; timeliness of arrival and tidiness of workspace. Ability to apply critical thinking and problem-solving skills. Ability to work effectively within a team, demonstrating initiative, follow-through, and accountability.
- Valid driver’s license is required.
- Current personal vehicle insurance that complies with California minimum requirements.
- Acceptable driving record.
- Must be fluent in English and Spanish.
- Detail-oriented.
- Communication Skills (written, verbal, presentation, and patient engagement).
- Interpersonal and Relationship Building Skills (with patients and clinic staff).
- Service Coordination and Navigation Skills (patient appointments and referrals).
- Profession Skills and Conduct (including IT skills)
- Ability to use word processing and spreadsheet software to complete assigned tasks. Skilled in using office machines.
- Health Care Knowledge Base (health care system, measures, and health disparities).
- Demonstrated organizational skills with the ability to prioritize and complete multiple tasks simultaneously; demonstrated skills in working independently or in a team setting; using independent judgment; and problem-solving and troubleshooting.
- Demonstrated ability to work with clients of various socioeconomic backgrounds, disabilities, and cultures and with interpreters and clients for whom English is a second language.
- Demonstrated ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.); demonstrated skills in handling difficult interpersonal interactions with discretion and diplomacy.
WORK STATUS:
We are an equal-opportunity employer. We will consider candidates with criminal histories.
About Los Angeles Christian Health Centers:
Los Angeles Christian Health Centers opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles County. Today, 120 staff members serve the County’s most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our 10 part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles and Watts.
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