Come join our Team! Come join Snoqualmie Valley Health, voted the No. 1 Place to Work in 2022!*

Snoqualmie Valley Health is always looking for people who want to make a difference, not just within their team, but also in the community. Possibilities are applauded, Innovation and Creativity are encouraged and the Sharing of Ideas is welcomed.

We want you to love what you do, and to succeed. Our entire hospital will support your work and embrace the energy you bring to SVH.

Located at the base of the Cascades in a pioneering, adventure-loving town, SVH is an independent public hospital district serving Snoqualmie Valley and the greater East King County community.

• 
  Snoqualmie Valley Record Readers Poll, December 2022.

This is a Hybrid Remote position with 1-2 days a week onsite.

OBJECTIVE SUMMARY: The Patient Financial Counselor offers financial advice and assistance to patients regarding medical bills. They are the liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties. They also help secure Medicaid and/or financial aid for those that need additional financial assistance, such as those uninsured.

ESSENTIAL FUNCTIONS:

• Communicate with patients and insurance companies over the phone in a non-combative and professional manner.
• Appropriately document, post, and report payment information
• Educate patients about payment options and financial assistance
• Prepare accounts 120 past due for submission to independent collection agency
• Read and process insurance Explanation of Benefits (EOB)
• Contact patients to obtain updated insurance information
• Maintain patient confidentiality
• Other duties as requested by supervisor
• HCA Volunteer Assister Program, Obtain Certificate if don’t already have it
• Process & forward patient balance letters to hospital & clinic
• Process financial aid applications
• Knowledge of SVH collection policies as well as WA state financial aid policies
• Review daily IP, ER, OP, and clinic admissions that are Private Pay and contact them to see if they qualify for Medicaid or financial aid
• Conduct financial interview with patients and/or family members
• Participates in data gathering for financial reporting on an as needed basis
• Provide estimates to patients for future services, i.e. out of pocket cost for OP procedures
• Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation
• Maintain a relationship with our collection agency and work together to find the best solution for patients
• Process Affordable Access application & cancellation with update of Excel spreadsheet

REQUIRED EDUCATION: High School Diploma or general education degree (GED)

REQUIRED EXPERIENCE: 2 years related experience and/or training, including customer service; or equivalent of education and experience.

PREFFERED EXPERIENCE: Knowledge of Medicare, Medicaid, and commercial insurance reimbursement rules and regulations. Familiarity with medical office management software

ADDITIONAL ELIGIBILITY QUALIFICATIONS: Outstanding customer service skills, strong negotiation skill, ability to communicate effectively with patients, families, doctors, and insurance providers

BENEFITS:

We take pride in the benefits package we provide our team members. Snoqualmie Valley Hospital offers you one medical plan with multiple in-network tiers with Snoqualmie Valley Hospital, Eastside Health, and First Choice/First Health providers/network.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Voluntary Benefits

Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner, Dependent children until age 26.

Waiting Period - 1st of the month following 30 days from your date of hire.

PLEASE NOTE:

• The COVID vaccine and the Flu shot (during Flu season) are a condition of employment.
• Snoqualmie Valley Hospital is a drug-free workplace. We complete drug screenings as a part of our onboarding process.