Job description

The call center - This is onsite - this is not a remote position -- outbound market research interviewer collects data for research or polling purposes over the phone. THERE IS NO TELEMARKETING or quotas for performance. The call center is small and the employees are able to form friendships in a relaxed environment.

Interviewers typically work Monday through Thursday 10AM to 8:30PM, accrue 40 hours for the week and enjoy three-day weekends. Some interviewers work part-time, showing up to work later in the day, according to their own schedule, and work as many or as few hours as they want or need. Additional hours are available on Fridays between 10AM and 5PM for those looking for additional hours. No Saturday or Sunday hours.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

· Conducting outbound market research or public opinion polling interviews with the general population, or people working in specific jobs as required by the project

· Being able to successfully read in English survey questionnaires over the phone to prospective survey respondents

· Collect data using simple point-and-click computer applications to record data collected during the interview.

· Ability to make successful outbound calls to strangers and handle rejection of participation in a given market research or public opinion polling project

QUALIFICATIONS

Minimum:

· High school diploma, GED, or relevant work experience

· Prior experience using a computer keyboard and mouse; typing skills a plus but not required

Preferred:

· Prior call center experience preferred although not required

· Enthusiastic and personable, with the ability to adapt and thrive in constant change

· Previous telecommunications experience

· Bi-lingual in English and another language a plus but not required

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

· Exceptional listening skills and attention to detail

· Able to think, reason and react quickly in order to formulate solutions and provide personalized

· Able to demonstrate empathy over the phone

· Able to consistently handle a large volume of calls, deal with stressful situations, and remain calm under pressure

· Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures

· Superior verbal communication skills. Must have the ability to converse intelligently, clearly and understandably over the telephone with clients and co-workers. This requires a pleasant and professional tone and demeanor, good speaking articulation, rate of speed, and ability to be clear and concise.

· Able to work independently, with minimum supervision, in a fast-paced environment

· Able to quickly gain knowledge and understanding of survey instruments or questionaires

· Strong organizational skills that enable multiple tasks to be balanced

· Independent decision-making ability within defined guidelines

· Adapts quickly to change and remains flexible

· Able to maintain positive team spirit and communication

ADDITIONAL INFORMATION

· Positions available for Veterans, disabled, or those previously on unemployment or other government assistance.

SUPERVISORY RESPONSIBILITY: None

PHYSICAL REQUIREMENTS:

· While performing the duties of this Job, the employee is required to work in a normal office environment.

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Pay: From $12.00 per hour

Schedule:

• 10 hour shift

Work Location: In person

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