Join one of GCI’s inspiring and vibrant communities as an Operations Manager at our Pine Ridge apartment community in Willoughby Hills, OH. We offer our employees competitive compensation and comprehensive benefits.

GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. This position is empowered by the Maintenance Supervisor to build and maintain a collaborative work environment while being able to consistently deliver the highest quality of customer service. This position is primarily responsible for coordinating and supporting daily maintenance schedules and operations. You are responsible for providing professional, courteous guest service to our residents, vendors and staff and assisting supervisor’s and manager’s where services need attention.

Responsibilities include, but not limited to:

• Maintains relationships with residents, Company team members, and vendors on a professional level at all times
• Answers incoming calls professionally, timely to assist and/or transfer to the appropriate individual
• Lead and develop a team of on-site building attendants to ensure property is kept up to standard
• Strives to provide quality service and demonstrates attention to detail
• Notifies Manager immediately of emergencies and safety issues that can cause harm
• Conducts daily courtesy next day follow up calls to residents following completed repairs
• Follows through on resident problems to satisfactory resolution and communicates problems to Manager for direction
• Partners with other operations personnel to assure reported repair request needs and supply orders are addressed promptly.
• Processes unfinished work orders and reschedules follow up repair directly with Resident.
• Prepares work orders for scheduling based on priority of repair and skill of technicians.
• Process all Field Maintenance reports by creating work orders then partnering with Manager for most efficient and cost effective repair procedure.
• Prepares and monitors notices and reports daily per company policies.
• Maintain property records to ensure compliance with all Fire, Health and Safety ordinances.
• Responsible to coordinate all City Housing, Insurance, Lender, Property Owner and Preventative Maintenance inspections and programs.
• Responsible for purchasing orders and payables at the direction of Supervisor.

• Management Experience Preferred
• Customer Service Experience
• Administrative Experience
• Background in Property Management preferred
• Gather, analyze and resolve problems efficiently
• Ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
• Ability to read, comprehend and follow applicable policies, procedures and directives
• Consistently perform all job responsibilities at a satisfactory level
• Organization and multi-tasking is a priority
• Proactive, helpful, and can-do approach
• Demonstrates professionalism and attention to detail

Education, Licenses, and Certifications:

• High School Diploma or Equivalent
• Valid Drivers License with reliable transportation

Still Undecided?

• We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.
• We offer a comprehensive compensation package including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance.
• We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
• We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer.