Job description

Description:
Are you an outgoing motivated individual that is a self-starter and great with customers? Want to learn new things and build your professional skillset? How about working for a top community bank that inspires you to achieve your full potential and become a happier and better individual? If you are willing to learn, we are willing to train you!

Citizens State Bank, a locally owned community bank, is looking for highly motivated candidates with a passion for five-star customer service to fill an Operations Specialist position in our La Crosse office. This is a fulltime Monday thru Friday (9:00 AM – 6:00PM) position with rotating Saturdays until noon.

As an Operations Specialist, you will help provide customer service and support to the Banks customers and the retail offices, ensuring to provide and carry out the Bank’s mission: “To provide an experience like no other”. It is essential our applicants be dynamic, sociable, and enthusiastic team players; while possessing a positive can-do attitude, excellent judgment, and communication skills. For the candidate to be able to deliver the #citizensexperience, the candidate must also have superior customer service and computer skills, great attention to detail, and ability to multitask.

Operation duties will include providing top notch customer service in-person and over the phone, while researching, and answering customers questions regarding account history & transactions, along with offering support for debit card maintenance & disputes. In addition, this individual will process ACH & Wire requests and provide support to our electronic banking services, which include digital banking, mobile banking, mobile deposit capture, and online statements. Previous banking/Operations experience is preferred, but not required. If this is a position that matches your customer service skillset and you can see yourself being successful in it, we will be happy to teach and continue to develop you!

Citizens State Bank offers an excellent salary and benefits package and a dynamic culture unlike any other. Candidates interested in working in a fun, high energy organization that was named as one of the top Community Banks in the nation, an American Banker’s “Best Banks to Work For” and winner of “Raising the Bar” award from TINYpulse (employee happiness), should visit our employment opportunities page.

Do not wait, our positions fill quickly, and you don’t want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at www.citizensstatebank.us.

Requirements:
Must possess a valid driver’s license with reliable transportation and comprehensive auto insurance. Some duties may require standing for long periods of time.

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