Office Specialist

Full Time
Augusta, GA 30912
Posted
Job description

    About Us

    Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

    Location

    Augusta University –

    Our Health Sciences Campus:

    1120 15th Street, Augusta, GA 30912

    Our Summerville Campus:

    2500 Walton Way, Augusta, GA 30904

    College/Department Information


    The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

    Job Summary

    This position will assist with the coordination and administrative efforts as directed by the Director of Patient Services. The duties include, but are not limited to; quality control by reviewing proposed treatment plans, demographic information, internal and external referral request for accuracy and performing patient compliance counseling focusing on DCG policies and protocol, reviewing student's use and compliance regarding the pre-doctoral appointment system and when necessary taking appropriate action; communicates by correspondence, telephone, computer and personally to provide information, explain and resolve minor problems for both our internal and external customers; inputting changes to students rotations and when directed generating various letters to patients and student clinical activity reports as needed. Greets department customers and assist when required.

    Responsibilities

    The duties include, but are not limited to:
    ADMINISTRATIVE SUPPORT: Keeping the Director of Patient Services and Patient Care Coordinators (PCC's) and faculty informed of clinic utilization; Adjusting schedules as needed for students; Complete rotation swaps and adjustments as requires; Complete administrative tasks utilizing software for 80-100 senior pre-doctoral students; Quality assurance checks on pre-doctoral students' patient treatment plans for accuracy and completeness; Advising students regarding corrective actions when discrepancies are found ensuring the highest standard of quality; Conduct patient compliance counseling focusing on program policies and protocols to ensure patient eligibility for the pre-doctoral program as it pertains to commitment with time, financials obligations and HIPPA; Notifying assigned PCC's and Director for Patient Services regarding actions taken if assistance is required
    GENERAL OFFICE DUTIES: Answer incoming calls in a courteous and professional manner; Answering questions regarding student assignment or reassignment, requests for appointments or redirecting calls to appropriate clinic; Reviews pre-doctoral students' patients' charts for appropriate contact notes and continuation of treatment as a quality control measure; Notify PCC if issues are found.
    REPORTS: Weekly updates of the student's clinical production report utilizing reports generated from organizational software.
    SCHEDULING: Assist students with scheduling special screening patients, collecting patient data for registering and entering any clinical codes determined by the screening faculty/PCC; Backup scheduled for screening and EDS clinic.
    PROGRESS REVIEWS: Schedule, block and monitor progress reviews for 3 PCC's.
    CUSTOMER SERVICE: Collaborate with internal customers when necessary.
    OTHER DUTIES: Perform all other related duties/tasks as assigned.

    Required Qualifications

    Associate's degree from an accredited college or university and one year of experience or High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization is required and a minimum of four years' progressively responsible office support experience.

    Preferred Qualifications

    Graduation from an accredited college or university with a Bachelor's degree in Secretarial Science or Business Administration supplemented with five to six years administrative experience allowing for progressive responsibilities in a medical/dental setting. Experience should working with multi-providers in an educational setting. Proficient with Axium patient management software.

    Knowledge, Skills, & Abilities

    ABILITIES
    Familiar with managing a multi-provider appointment system
    Excellent interpersonal, written and verbal communication skills
    Ability to maintain confidentiality and adhere to all HIPPA protocols
    Proficient in Microsoft Office and other computer software/databases
    Knowledge of dental office practice principles and dental terminology
    Strong problem-solving, analytical, organizational, accuracy and prioritization skills
    Detail-oriented and dependable with the ability to work independently with minimal supervision, multi-task and meet deadlines

    Shift/Salary/Benefits

    Shift: Days/M-F

    Pay Grade: 9

    Salary: Minimum $15.00/hour - $16.20/hour

    Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

    Recruitment Period: 3/15/23 - Until Filled

    Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

    Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

    Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

    Conditions of Employment

    All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
    All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.

    Other Information

    This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
    Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

    Equal Employment Opportunity

    Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

    How To Apply

    Consider applying with us today!

    https://www.augusta.edu/hr/jobs/

    Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

    Select University Faculty & Staff > Internal Applicants if you are a current university employee

    If you need further assistance, please contact us at 706-721-9365

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