WHO ARE YOU? You are a detail oriented, charismatic, and solutions-oriented office/administrative professional. You consider yourself an administrative and facilities expert who enjoys supporting other and managing all the intricacies of an innovative and busy office environment. Your experience in similar roles, attention to detail, and organizational skills ensures the workplace is running efficiently daily.

WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language materials.

WHAT IS THE ROLE ABOUT?

The Office Manager is a dynamic role with diverse responsibilities across a variety of key areas such as administration, facilities, and employee experience. In this role, you will have an important impact on cultivating a thriving office environment and employee experience, and that goal is at the forefront of everything that you do! As our Office Manager, you will be the first point of contact for facility related issues, support employees with shipping packages, procuring equipment and supplies, and maintain supply budgets. Additionally, you will be responsible for setting up workstations for new joiners, creating purchase orders, organizational charts, and invoice reconciliation. As a member of the people-operations/ HR team, you also provide support with employee recognition, which includes organizing catering and events as well as seasonal volunteer opportunities. A successful Office Manager works with a high degree of professionalism, urgency, and confidentiality; you’re a true problem solver with a ‘roll up the sleeves’ attitude; no task is too big or too small!

IN THIS ROLE YOU WILL:

• Evaluate office operational workflows and processes, identify, and implement efficiencies that result in positive impacts on office procedures and employee experience
• Maintain a functioning office environment by ensuring working equipment (coffee machines, mail machine, printers etc.), stock and order office supplies, equipment, and furniture are operational
• Develop programs to maintain or reduce costs while elevating office operations; manage supply budget
• Develop and implement safety and emergency protocols to guarantee security awareness in the office
• First point of contact for all building and facility related issues
• Collect and distribute mail and packages (maintain account relationships with vendors such as UPS, FedEx etc.) maintain active vendor lists
• Greet and welcome guests, direct calls, create office badges
• Craft organizational communications, create meeting presentation slide-decks, create documentation for office/ equipment policies and procedures
• Create organizational charts and business cards
• Send welcome packages to new joiners and other important employee milestones
• Maintain an organized calendar to ensure all meetings and employee life events are tracked
• Manage COVID protocols and support with reentry planning
• Assist with travel logistics when needed
• Work cross functionally with HR, Accounting, and IT with various tasks and projects

YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)

• High school diploma or GED required
• 5 years of experience in an office management role with prior experience managing facility related issues required
• Strong professional communication skills (written and phone)
• Strong Microsoft Office (including Power Point and Excel) acumen required
• Prior experience with Budgeting and Purchase Order software required
• Prior experience managing and updating organizational charts
• Ability to up to lift 15lbs when necessary

IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE)

• Bachelor’s degree
• Proven organizational and problem-solving skills
• Strong time and calendar management skills
• Solid project management skills; effectively manages multiple competing priorities
• Previous experience overseeing multiple office locations
• Attention to detail and ability to “think outside the box” in a fast-paced environment

LOCATION

In-Office: This role requires in-office work time during the week at our Boston, MA location. Candidates must reside within the United States and be willing to meet this requirement to be considered. Relocation assistance is not available at this time.

This role requires some availability on nights and weekends for office emergencies