Job Title: First Impressions Manager

Qualifications: Bachelor’s Degree with a minimum of one-year experience with customer service, answering telephones and problem solving related to a high energy office environment. Able to multi-task.

Principle Responsibility: The office manager is the center of communication for Hope Center for Children. This person maintains and ensures a welcoming, professional and efficient office setting for customers, clients and staff through efficiencies in communications.

Reports to: CFO

Team: CFO, Facilities and Safety Supervisor, HR Manager and AP and Payroll Accountant

Scope: This hourly, non-exempt position has responsibilities which include but are not limited to: ensuring a friendly and efficient work place, answering telephone calls, responding to inquiries, maintaining calendars, overseeing the organization of the donation room and volunteers along with the Development Department, ordering office supplies and booking trips and travel, and maintaining a neat and orderly lobby area. Hours typically are Monday through Friday 9:00am -5:00pm with the exception of special events or volunteer assistance.

Responsibilities:

• Screens incoming telephone calls, determines purpose of calls, and forward calls to

appropriate personnel.

• Uses good problem solving skills when a call is urgent and assures that the customer is answered promptly or that the issue is resolved.
• Shares information about the organization and provides callers with address, directions,

and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to

appropriate personnel.

• Implements and manages an effective system for receiving, documenting and sorting donations.
• Manages travel including flights, hotel reservations, and conferences.
• Orders office supplies for the organization and is responsible for keeping these in stock and organized.
• Keeps organization calendar.
• Implements Survey Monkey upon request.
• Oversees Document Retention Process for the entire organization.
• Manages Board of Directors information
• Assists with Holiday sponsorships for residents and receiving gifts.
• Acts as back-up for petty cash management.
• Assists with Board meetings and other meetings as needed for set-up, take down and lunch, etc.
• Participates as a member of the Performance and Quality Improvement Committee
• Assists with grant tracking and reports.
• Participates in all fundraising events. Helps with preparation, during and after event.
• Maintains a neat and orderly lobby, meeting rooms, and kitchen.
• Other duties as assigned.

Positions Supervised: Administrative volunteers as needed

Knowledge, Skill and Experience Required:

• Strong communication skills and great team player.
• Pleasant, welcoming and energetic demeanor required.
• Excellent problem solving skills required.
• Must be knowledgeable with Microsoft Office.
• Attention to detail required.
• Ability to keep a calm demeanor in the midst of a high stress situation.

• Adheres to Hope Center for Children training, policy and procedure manual and code of ethics.

• Able to comprehend instruction and be able to multi-task
• Ability to take both written or oral instructions.