The responsibilities of this position include office administration duties such as answering the phone, greeting customers, assisting faculty, students, and staff with basic questions, assisting and planning for events and classroom support and other general administrative office duties. Provides basic initial level support for classroom Audio-Visual equipment and computers. Provides classroom setup and breakdown before/after classes and events.

Please Note: M-Th hours are from 5:00pm – 9:45pm in the evenings for 19 hours per week.

Some floating hours may be necessary when Monday through Thursday evening hours are not available.

(i.e. between four academic quarters – Fall, Winter, Spring, Summer)

Specific Responsibilities:

• Provides support for classroom AV equipment and computers
• Answers incoming calls for initial level support for faculty, students, and staff
• Develops and maintains process documents and operating instructions for IT/Facilities related tasks
• Assists with event coordination and class preparations
• Collaborates with building management office on maintenance and operational issues
• Maintains SPS academic scheduling calendar
• Performs other tasks as assigned

Minimum Qualifications:

• H.S. Diploma required
• 1-3 years administrative experience
• Strong customer service focus

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Demonstrated proficiency in word processing
• Ability to work independently and problem-solve
• Ability to maintain professional demeanor in all situations
• Ability to effectively identify and communicate issues or problems to management
• Strong organizational skills
• Basic computer software and hardware skills, general working knowledge of audio-visual equipment
• Ability to lift a minimum of 40lbs.

Preferred Qualifications:

• College degree, or equivalent experience.
• Experience in academic setting working with students and faculty

Preferred Competencies: (Skills, knowledge, and abilities)

• Able to coordinate and prepare resources and facility for classes and scheduled events
• Basic Audio-Visual equipment and computer support
• Knowledge of MS Office Suites
• Basic knowledge of Apple and Windows operating systems

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.