Job description

Position Title:
Non-Immigrant Visa Assistant (Visa Clerk)

Reference:
London-2022-062-RA1

Location:
US Embassy, London

Closing Date:
November 27, 2022

Work Hours:
Full-time, 40 hours per week

Salary:
£39,115 gross starting salary per annum

Benefits:

• Performance Related Pay System
• Pension Scheme
• BUPA Membership
• Employee Assistance Program
• Season Ticket Loan
• Generous Annual Leave & Sick Leave
• Paid Public Holidays (U.K. & U.S.)

Would you like the chance to become part of the dynamic Non-Immigrant Visa Section at U.S. Embassy, London? Do you think you have what it takes to join this team in providing exceptional customer service for a myriad of customers in a professional, courteous and tactful manner? If so, we want to hear from you!

In this position you would be responsible for the processing of large numbers of complex non-immigrant visa applications from screening, document checking, data entry, biometric finger scanning, and visa printing to the final return of documents to the applicant.

Professional presentation, and a courteous manner are critical to ensure visitors to the Embassy receive appropriate assistance.

We are looking for someone who has prior experience navigating complex regulations and applying them in a practical work situation, along with extensive experience with face-to-face contact with customers in a high-volume, customer-oriented operation.

If you think you’re the right candidate for the job, please apply below!

QUALIFICATIONS REQUIRED

All applicants under consideration will be required to pass medical and security certifications.

EDUCATION:
A minimum of four GCSEs, High School Diploma or equivalent qualification.

EXPERIENCE:
Progressively responsible experience in work involving the application of relatively complex subject matter, to include experience of data entry and of working as part of a team providing a service, including extensive face-to-face public contact in a public service environment. As employees are required to understand the Foreign Affairs Manual (9-FAM) and apply it correctly, the incumbent must have prior experience in navigating complex regulations, processes, and/or procedures and applying the criteria in a practical, work situation.

LANGUAGE:
Fluent in both written and spoken English.

ALL INTERESTED APPLICANTS FOR THIS VACANCY MUST SUBMIT THEIR APPLICATION VIA THE ELECTRONIC RECRUITMENT APPLICATION (ERA) – THIS CAN BE DONE BY SELECTING THE APPLY BUTTON SHOWN.

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