Job description
Hilton Head Marriott Resort and Spa, One Hotel Circle, Hilton Head Island, is looking for a Night Auditor.
The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously, and professionally in all Front Desk-related functions providing excellent guest service.
RESPONSIBILITIES:
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
- Night Auditors are to complete all Guest Service Representative functions, in addition, to accurately recording all revenue and statistics, completing daily and Housekeeping reports and segmenting room and house reports to proper markets.
- Complete basic mathematical calculations including addition, subtraction, multiplication, and division.
- Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios, and emergency procedures.
- Audit guest accounts to ensure that room rates and coding are correct and consistent.
- Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.
- Post room and tax to all active guest accounts.
- Run all computer reports to complete gross revenue report worksheets.
- Input gross revenue report figures. Complete the gross revenue reports in a timely manner.
- Communicate and work as a team with other departments as needed.
- Handle guest mail, messages, faxes, and safe deposit boxes following established procedures. Essential Functions, Cont.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Must be available weekends.
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